Revenue Cycle Educator

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Revenue Cycle Educator to design and deliver training on access, revenue cycle processes, and related software to LVHN staff.

The role involves identifying gaps, creating targeted curricula, and using multiple delivery modalities including live, remote, and e-learning. The educator will tailor programs to complex navigation issues, ensure training aligns with billing standards, and collaborate with operational leads to implement improvements.

Qualifications

• Bachelor’s Degree in Education, Healthcare, Business, Communications or related field required; or HS diploma with 4 years of related experience.
• 3 years of healthcare patient access or revenue cycle experience and prior training/education experience.
• Knowledge of workflow analysis, lean methodologies, and process improvement.
• Proficient in Microsoft Office, including Publisher.

Responsibilities

• Delivers access, revenue cycle process, and software training to colleagues using examples to aid recollection.
• Develops customized educational materials and teaching plans across LMS or web pages.
• Ensures curriculum aligns with compliant billing standards and EMR go-lives.
• Collaborates with colleagues and supports insurance and registration helpdesk inquiries within 48 hours.
• Maintains knowledge of access and revenue cycle workflows and data analysis.

Skills

Process improvement

Training

Healthcare revenue cycle

Microsoft Office

Education

Bachelor's Degree in Education/Healthcare/Business/Communications

High School Diploma + 4 years related experience

Tools

Microsoft Office Suite

EMR systems

Learning Management System

Job description

# Revenue Cycle EducatorFull-TimeDay ShiftDepartmentCSS-Rev Cycle Ed-Process ImproveShift DetailsDay Shift, Monday-Friday; 8:00am-4:30pmApply NowJob IDwd-JR142703PostedOctober 7, 2026# Revenue Cycle EducatorApply NowSearch More Jobs**Join a team that delivers excellence.**Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional healthcare experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best healthcare possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. **Summary** Delivers and develops access, revenue cycle, and software process training to LVHN colleagues. Identifies and analyzes gaps in performance and works with operational leads in order to recommend action plans and training solutions. Tailors curriculum delivery to solve complex computer navigation problems utilizing e-learning activities, instructor-led training, and web page development. **Job Duties*** Delivers access, revenue cycle process, and software training to colleagues while adding helpful examples or info to encourage recollection of the materials. Delivers training via multiple modalities such as instructor led training (live or remote) or e-learning activities.* Develops customized educational materials and teaching plans utilizing multiple platforms such as the organization's learning management system or webpage. Ensures curriculum adheres to compliant billing standards which includes planning, preparation, and creation of materials for EMR system go live and upgrades.* Serves as a resource and works skillfully with colleagues which includes managing insurance and registration helpdesk line by responding to inquiries from registration staff within 48 hours.* Maintains knowledge of access and revenue cycle workflow, insurances, and curriculum* Collects, analyzes, and troubleshoots data and operational problems that pertains to the access and revenue cycle. Identifies gaps and initiates process improvement workflows and more efficient processes.* Performs internet searches for payer information and reads and analyzes multiple sources for relevant content to present to colleagues as it pertains to the revenue cycle. **Minimum Qualifications*** Bachelor’s Degree in Education, Healthcare, Business, Communications or related field. High School Diploma with post secondary education and 4 years of additional experience will be considered in lieu of degree.* 3 years experience in healthcare patient access or revenue cycle and* prior training, teaching or education experience.* Ability to manage the education phases of the revenue cycle initiatives.* Knowledge of workflow analysis, lean methodologies, and process improvement.* Strong understanding of operational workflows and the healthcare industry.* Must work effectively in demanding and rapidly changing environments.* Flexible with technology and the ability to learn new software systems quickly (including remote training modules).* Pays high attention to details and level of learners involved.* Must remain current with the technologies identified for use in adult education.* Proficient in Microsoft suite, including Publisher. **Preferred Qualifications*** Working knowledge of department/division function and work process is preferred.* Knowledge of educational systems and webpage build.* Working knowledge of current EMR. **Physical Demands** Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, \\*patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.