Revenue Cycle Client Delivery Lead

EnableComp LLC; Franklin (TN); Remote; USD 65,000 - 95,000; Full time

Job summary

EnableComp seeks an experienced operations professional to own client account alignment and translate performance data into actionable insights. You will manage SLAs, workflows, and dependencies while identifying risks and opportunities to drive revenue cycle improvements.

Work closely with Revenue Services, Client Success, and Product teams to align expectations with capabilities, lead root-cause analyses, and facilitate monthly reviews and client touchpoints.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• 3–5 years in healthcare operations, revenue cycle, client-facing roles, or related environments.
• Strong written and verbal communication and the ability to translate data into actionable insights.
• Proven ability to manage client relationships and lead cross-functional discussions.
• Analytical mindset with the ability to interpret data and present findings clearly.
• Experience influencing without formal authority in cross-functional teams.
• Reliable attendance and professional client-facing presence.
• Willingness to learn and adapt in a dynamic, evolving operational environment.

Responsibilities

• Independently own operational alignment for assigned client accounts.
• Develop knowledge of client contracts, SLAs, service-lines, workflows, and dependencies.
• Translate performance data into narratives that articulate drivers, risks, and opportunities.
• Identify trends, risks, and misalignment, recommending corrective actions.
• Partner with clients to align expectations with internal capabilities.
• Monitor performance indicators and inventory health to spot issues.
• Lead root cause analyses with Revenue Services and internal teams.
• Develop outcome-oriented action plans with ownership and follow-up.
• Track progress and validate effectiveness over time.
• Escalate issues with context, analysis, and recommended paths forward.
• Prepare and facilitate monthly operational reviews and client touchpoints.
• Develop agendas and materials tailored to client priorities.
• Lead client discussions with confidence and consultative presence.
• Document outcomes, decisions, and actions with clear follow-through.
• Maintain consistent operational presence for assigned accounts.
• Collaborate with Revenue Services leadership and operational teams on performance drivers.
• Coordinate with Client Success, Implementation, Product, and Technology teams.
• Lead internal reviews and ensure alignment on priorities and commitments.
• Advocate for client needs while balancing enterprise standards and scalability.
• Document client interactions and escalations in CRM and internal systems.
• Apply Client Alignment methodologies and identify recurring improvement opportunities.
• Contribute to process improvements, workflow refinements, and documentation.
• Support onboarding and knowledge transfer for new team members.
• Other duties as assigned.

Skills

Client relationship management

Analytical skills

Communication skills

Cross-functional collaboration

Problem-solving

Attention to detail

Influence without authority

Attendance and reliability

Education

Bachelor's degree in Business, Healthcare Administration, Operations, or a related field

Job description

EnableComp seeks an experienced operations professional to own client account alignment and translate performance data into actionable insights. You will manage SLAs, workflows, and dependencies while identifying risks and opportunities to drive revenue cycle improvements.

Work closely with Revenue Services, Client Success, and Product teams to align expectations with capabilities, lead root-cause analyses, and facilitate monthly reviews and client touchpoints.