Revenue Cycle Applications Analyst I

Stanford Health Care; California (MO); Hybrid; USD 73,000 - 96,000; Full time

Job summary

Stanford Health Care in Palo Alto, CA seeks an Application Analyst to learn and apply revenue cycle systems expertise, configuring, testing, and supporting Epic modules including HIM, Resolute, and Claims, plus non-Epic tools like Waystar and OnBase.

The Clinical Associate Systems Analyst II supports core applications, performs 2nd-tier support, monitors production, collaborates with IT teams, and participates in upgrades and testing to ensure safe, efficient patient care.

Qualifications

• Bachelor's degree required; Epic certification within 6 months.
• Minimum 6 months healthcare or technology experience.
• Proficiency with Microsoft Office and basic troubleshooting.
• Ability to learn new systems and workflows quickly.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk
• Perform daily monitoring of applications in production use
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Assist in the implementation of low complexity tools and workflows
• Assist in the upgrade of applicable software or enhancements to existing workflows
• Assist in any testing that is required as part of new implementations, enhancements or upgrades
• Modify tables/master files, make additions and changes under the direction of senior team members
• Implement changes using documented procedures that are compliant with department's policies and procedures
• Participate in team and cross-team meetings and maintain appropriate meeting records
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
• Take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution

Skills

Tier-2 support

Epic knowledge

Microsoft Office

Problem solving

Communication

Education

Bachelor's degree in IT/CS/Health informatics

Tools

Epic

Solventum

Waystar

OnBase

Vitalware

Job description

Stanford Health Care in Palo Alto, CA seeks an Application Analyst to learn and apply revenue cycle systems expertise, configuring, testing, and supporting Epic modules including HIM, Resolute, and Claims, plus non-Epic tools like Waystar and OnBase.

The Clinical Associate Systems Analyst II supports core applications, performs 2nd-tier support, monitors production, collaborates with IT teams, and participates in upgrades and testing to ensure safe, efficient patient care.