Epic Revenue Cycle Applications Supervisor

Stanford Health Care; California (MO); Hybrid; USD 94,000 - 125,000; Full time

Job summary

Stanford Health Care is seeking an IT Supervisor to lead teams supporting revenue cycle and billing systems, including Epic modules and non-Epic tools. You will oversee daily operations, ensure SLAs are met, and coordinate with multiple IT groups to deliver reliable services.

The role combines people leadership with hands-on technical expertise, focusing on optimizing revenue, reducing costs, and improving patient financial experience within a hybrid Palo Alto setting.

Qualifications

• Associates Degree required with 5 years as an individual contributor or 3 years in a supervisory role in a health system setting.
• Bachelor's Degree in a work-related discipline is preferred.
• Three years of progressive responsibility as a clinical or business systems analyst in a professional applications environment.
• Experience in a health care provider setting is strongly preferred.

Responsibilities

• Provide day-to-day supervision, coaching, and regular one-on-one feedback to assigned staff; set and monitor performance objectives.
• Oversee onboarding and skill development; coach staff on software configurations and workflows.
• Recommend hiring decisions and performance actions to the Manager; execute approved actions and document accordingly.
• Manage day-to-day delivery against SLAs; guide incident, problem, maintenance, and enhancement ticket resolution.
• Serve as onsite/operational focal point for user support; conduct periodic visits to identify/resolution service issues.
• Provide ongoing troubleshooting and maintenance support, including participation in on-call coverage; help build on-call rotation schedule.

Skills

People leadership

Coaching

Performance feedback

Communication

Problem solving

Education

Associates Degree

Bachelor's Degree (preferred)

Tools

Epic Revenue Cycle

Workday

Sectra

ServiceNow

Solventum

Hyland OnBase

Waystar

Job description

Stanford Health Care is seeking an IT Supervisor to lead teams supporting revenue cycle and billing systems, including Epic modules and non-Epic tools. You will oversee daily operations, ensure SLAs are met, and coordinate with multiple IT groups to deliver reliable services.

The role combines people leadership with hands-on technical expertise, focusing on optimizing revenue, reducing costs, and improving patient financial experience within a hybrid Palo Alto setting.