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Revenue Cycle Accounts Receivable Follow-Up Supervisor

Columbia University

New York (NY)

Remote

USD 65,000 - 78,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a Revenue Cycle Supervisor to oversee the collection of unpaid medical claims. This role involves managing a team, ensuring compliance with regulations, and developing efficient workflows to enhance revenue cycle operations. The ideal candidate will have a strong background in medical billing, excellent communication skills, and the ability to work collaboratively with diverse teams. Join a dynamic organization that values innovation and offers opportunities for professional growth while contributing to the healthcare sector's efficiency and effectiveness.

Qualifications

  • Bachelor's degree or equivalent in education and experience required.
  • 3+ years experience in medical billing or third-party payer environment.

Responsibilities

  • Supervise daily operations for collecting unpaid medical claims.
  • Organize staff to maximize efficiency and assess operational needs.
  • Develop procedures to enhance Accounts Receivable performance.

Skills

Customer Service
A/R Management
Problem Assessment
Communication Skills
Microsoft Office
CPT Coding
ICD-10 Coding
HCPC Coding
Collaboration

Education

Bachelor's Degree

Tools

Epic
GE/IDX Billing System

Job description

  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Standard Work Schedule:
  • Building:
  • Salary Range: $65300-$78000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Revenue Cycle Supervisor (Accounts Receivable) is responsible for day-to-day supervision of a unit that is responsible for working and collecting on unpaid professional medical claims (government and all third-party payers). The Supervisor is responsible for the unit performance, work quality, efficiency, and compliance with policies and regulations.

Responsibilities

Operations

  • Day-to-day management of a business unit that is responsible for working and collecting unpaid professional medical claims (government and all third-party payers).
  • Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources. Assesses the need for new workflows, tactics, tasks or functions.
  • Manages special situations and/or higher complexity calls escalated by AR Follow-up Specialists for resolution.
  • Maintains a thorough working knowledge of all aspects of billing and collection in both governmental and non-governmental third-party payer environments.
  • Assists in determining solutions to problems created by changes in the payor environment.
  • Monitors work queues to ensure tasks are completed timely and accurately. Performs routine quality audits under direction from management.
  • Develops procedures and work practices designed to maximize Accounts Receivable performance and overall collection activities.
  • Adheres to priority matrix to complete daily tasks.
  • Meets regularly with Management to review charges, collection, adjustments, and denial trends related to charge capture and billing.
  • Reports the status of the Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the CRO Revenue Cycle Manager and Director.

Strategic

  • Develops and maintains a good productive and collaborative relationship with departmental management and representatives.
  • Works collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process.

People

  • Promotes staff professionalism and performance with coaching, training, and feedback.
  • Assists unit manager with staff performance evaluations. Under direction of management, takes corrective action with staff in accordance with institutional HR guidelines.

Compliance & Other

  • Performs other revenue cycle tasks as assigned by management as a member of a large central business office.
  • Represents the FPO on committees, task forces, and workgroups as assigned.
  • Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines.

Please note: While this position is primarily remote, candidates must be in a Columbia University approved telework state. There may be occasional requirements to visit the office for meetings or other business needs. Travel and accommodation costs associated with these visits will be the responsibility of the employee and will not be reimbursed by the company.

Minimum Qualifications

  • Requires bachelor’s degree or equivalent in education and experience.
  • Minimum of 3 years experience of customer service in medical billing or third party payer environment with knowledge of CPT, ICD-10, and HCPC coding.
  • Demonstrated skills in A/R management, problem assessment, and resolution, and collaborative problem-solving in complex, interdisciplinary settings. Including proficiency in health insurance billing, collections, and eligibility as it pertains to commercial and managed care, and self-pay reimbursement concepts and overall operational impact.
  • Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.
  • Ability to work independently and follow-through and handle multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Intermediate level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
  • Must be a motivated individual with a positive and exceptional work ethic.
  • Ability to educate and train all levels of professional staff.
  • Must successfully complete systems training requirements.

Preferred Qualifications

  • At least 2 years of direct supervisory experience is preferred.
  • Knowledge of Epic and GE/IDX billing system is preferred.
  • Certified Coder is preferred.
  • Managed care industry experience is preferred.

Other Requirements

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 2 - Basic

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Performance Management

Level 2 - Basic

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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