Revenue & Client Experience Architect

The Cromeens Law Firm; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

The Cromeens Law Firm seeks a commercially sharp, operationally disciplined Revenue & Client Experience Leader to build and lead systems moving a prospect from first contact to retained, well-served client.

This role owns marketing performance, intake, consultation conversion, onboarding, client communication standards, retention, reviews, referrals, and the systems connecting those functions. It will help turn a subscription-first model into a clear market message and repeatable acquisition.

Qualifications

• 6+ years of progressive leadership in revenue operations, marketing, sales, or related commercial function.
• Experience leading at least two connected functions, ideally marketing and sales/intake, or sales/intake and client experience.
• Strong understanding of digital marketing, SEO, email marketing, CRM systems, content strategy, conversion optimization, and attribution.
• Experience building or improving sales processes, intake systems, pipelines, follow-up standards, and conversion reporting.

Responsibilities

• Lead the intake and consultation conversion processes from first inquiry through signed engagement.
• Build clear intake roles, scripts, follow-up standards, qualification criteria, and performance expectations.
• Ensure leads receive timely, professional communication and that attorneys’ time is protected from low-fit prospects.
• Improve consultation preparation, prospect education, objection handling, engagement presentation, and follow-up.
• Track why prospects do and do not hire the firm, then use the data to improve positioning, qualification, pricing communication, and sales process.
• Build a consultation process that improves conversion without pushing low-fit, high-friction, or unprofitable work into legal delivery.

Skills

Revenue operations

Marketing leadership

CRM systems

Data analysis

Team leadership

Project management

B2B sales

Tools

Clio

HubSpot

Salesforce

Job description

The Cromeens Law Firm seeks a commercially sharp, operationally disciplined Revenue & Client Experience Leader to build and lead systems moving a prospect from first contact to retained, well-served client.

This role owns marketing performance, intake, consultation conversion, onboarding, client communication standards, retention, reviews, referrals, and the systems connecting those functions. It will help turn a subscription-first model into a clear market message and repeatable acquisition.