Revenue & Client Experience Architect

The Cromeens Law Firm, PLLC; Houston (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

The Cromeens Law Firm, PLLC is seeking a commercially sharp, operationally disciplined Revenue & Client Experience Leader to build and lead the systems that move a prospect from first contact to retained, well-served client.

This leader will own marketing performance, intake, consultation conversion, client onboarding, and retention, creating a subscription-first model for construction clients. You will lead vendors, data decisions, and cross-functional teams to drive revenue.

Qualifications

• 6+ years of leadership in revenue operations, marketing, or client experience.
• Experience leading multiple connected functions (marketing, intake, sales, or client experience).
• Strong understanding of digital marketing, SEO, CRM, content, and attribution.
• Experience building/improving sales, intake systems, pipelines and reporting.
• Proven ability to manage agencies, vendors, and internal teams with outcomes.

Responsibilities

• Lead revenue system ownership from first touch to retained client and referrals.
• Translate targets into measurable marketing, intake, conversion, onboarding, and retention goals.
• Define the funnel and optimize acquisition pathways across channels.
• Manage marketing strategy, vendors, budgets, and ROI expectations.
• Improve intake scripts, consultation prep, and follow-up to boost conversions.
• Build a client experience standards program with onboarding and retention processes.

Skills

Revenue operations

Marketing leadership

CRM systems

Data-driven

Vendor management

Team leadership

Job description

The Cromeens Law Firm, PLLC is seeking a commercially sharp, operationally disciplined Revenue & Client Experience Leader to build and lead the systems that move a prospect from first contact to retained, well-served client.

This leader will own marketing performance, intake, consultation conversion, client onboarding, and retention, creating a subscription-first model for construction clients. You will lead vendors, data decisions, and cross-functional teams to drive revenue.