Revenue & Analytics Lead, Tickets & Growth (Hybrid)

Arts Admin Jobs; San Francisco (CA); Hybrid; USD 105,000 - 118,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The San Francisco Symphony is seeking an Associate Director, Revenue & Analytics to lead ticket revenue management, pricing, forecasting, sales reporting, and audience analytics. This role transforms historical and real-time sales, market intelligence, and customer data into actionable strategies to maximize earned revenue and attendance.

Reporting to the Director of Marketing, Sales & Visitor Experience, the Associate Director partners with CMCO, Marketing, Patron Services, Finance, IT and

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Approximately 7+ years of progressively responsible experience in revenue management, pricing, sales analytics, business intelligence, customer analytics, financial analysis, ticketing, or a related field.
• Demonstrated experience translating complex data into clear business recommendations and actionable strategies, with a track record of introducing new pricing, revenue, or analytical approaches.
• Strong quantitative and analytical skills, with experience developing forecasts, models, dashboards, and performance reporting.
• Experience analyzing customer behavior, retention, segmentation, or purchasing patterns.
• Experience with CRM, ticketing, business intelligence, or revenue‑management systems; Tessitura experience strongly preferred.
• Advanced proficiency with Microsoft Excel or comparable analytical tools. Interest in emerging analytics technologies, including AI‑enabled tools.
• Strong attention to detail and demonstrated commitment to data accuracy.
• Ability to balance long‑range strategic analysis with hands‑on analytical work and recurring revenue‑management responsibilities.
• Strong written and verbal communication skills, including the ability to present analytical findings and recommendations clearly to non‑technical stakeholders.
• Demonstrated ability to work effectively across departments and manage multiple stakeholders, priorities, and deadlines.
• Experience in performing arts, live entertainment, ticketing, hospitality, sports, or another revenue‑and‑inventory‑driven industry is preferred but not required.

Responsibilities

• Own forecasting and revenue reporting across concert products.
• Develop pricing, inventory, and dynamic pricing strategies.
• Analyze sales performance and customer behavior to inform strategy.
• Lead dashboards and automated reporting improvements.
• Collaborate across departments to align pricing and programming.

Skills

Revenue management

Pricing analytics

Forecasting

Data analysis

Excel

Communication

Education

Bachelor's degree or equivalent

Tools

Tessitura

AnalytixLive

Digonex

Job description

The San Francisco Symphony is seeking an Associate Director, Revenue & Analytics to lead ticket revenue management, pricing, forecasting, sales reporting, and audience analytics. This role transforms historical and real-time sales, market intelligence, and customer data into actionable strategies to maximize earned revenue and attendance.

Reporting to the Director of Marketing, Sales & Visitor Experience, the Associate Director partners with CMCO, Marketing, Patron Services, Finance, IT and