Revenue & Analytics Associate Director

Playbill, Inc.; San Francisco (CA); Hybrid; USD 105,000 - 118,000; Full time

Job summary

The San Francisco Symphony is seeking an Associate Director, Revenue & Analytics to lead ticket and subscription revenue management, pricing, forecasting, and audience analytics. You will transform sales data, market intelligence, and customer insights into actionable strategies to maximize earned revenue and attendance, while strengthening audience retention.

Reporting to the Director of Marketing, Sales & Visitor Experience, you will own revenue strategy and analytics, collaborating with

Qualifications

• Bachelor's degree or equivalent in a related field.
• 7+ years of revenue management, pricing or analytics experience.
• Demonstrated ability translating data into actionable recommendations.
• Strong quantitative skills with forecasting, dashboards, and reporting.
• Experience with CRM, ticketing, BI or revenue-management systems; Tessitura preferred.
• Excellent written and verbal communication.
• Ability to collaborate across departments and manage multiple stakeholders.

Responsibilities

• Build and maintain revenue forecasts, pricing, capacity, and attendance across all concert product lines.
• Develop pricing, inventory, and dynamic pricing strategies based on demand and trends.
• Manage dynamic pricing and partner with Digonex.
• Collaborate with Marketing, Patron Services, Finance, and Artistic Planning to inform pricing and scheduling.
• Provide analysis to inform subscription pricing and revenue strategies.
• Develop dashboards and analytical tools; improve reporting processes.
• Lead relationship with AnalytixLive and expand analytics capabilities.
• Create post-campaign and longitudinal analyses to identify trends and opportunities.

Skills

Revenue management

Pricing analytics

Forecasting

Data visualization

Communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Tessitura

AnalytixLive

Digonex

Excel

CRM / BI platforms

Job description

The San Francisco Symphony is seeking an Associate Director, Revenue & Analytics to lead ticket and subscription revenue management, pricing, forecasting, and audience analytics. You will transform sales data, market intelligence, and customer insights into actionable strategies to maximize earned revenue and attendance, while strengthening audience retention.

Reporting to the Director of Marketing, Sales & Visitor Experience, you will own revenue strategy and analytics, collaborating with