Revenue Account Specialist - Remote

Cigna; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes as a Revenue Account Specialist. In this dynamic role, you will manage billing relationships for diverse clients, ensuring accurate invoicing and timely collections. Your expertise will drive process improvements, enhance client satisfaction, and reduce financial risk. This position offers a comprehensive benefits package, including health care, 401(k) matching, and generous paid time off. If you're passionate about making a difference in clients' lives and thrive in a collaborative environment, this is the perfect opportunity for you.

Benefits

401(k) with company match

Tuition reimbursement

Paid time off

Health-related benefits

Company paid life insurance

Qualifications

• Prior experience as a Revenue Account Specialist required.
• Strong customer-centric focus and ability to work in a client-facing role.

Responsibilities

• Manage the end-to-end billing relationship for medical, dental, vision, and pharmacy invoices.
• Identify process improvement opportunities to enhance client satisfaction.

Skills

Problem Solving

Customer Service

Financial Knowledge

Relationship Management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Tracking Systems

Job description

Cigna is currently seeking two Revenue Account Specialists. The Account Revenue Specialist is responsible for managing all billing aspects for a medium complexity or larger volume book of business including non-standard Broker, Third Party Administrator, Client Driven Remittance, and Self-billing accounts. This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquiries, and partner with internal and external partners to create a positive client experience. Key responsibilities of this role include: 1) Owning the end-to-end billing relationship for multiple non-standard clients; 2) Identify opportunities for process improvements to enhance client satisfaction, the Global Service Partner Relationship, and reduce financial risk; 3) Successful implementation of new and renewing clients.

What you’ll do:

Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice

Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk

Identify and solve for areas of opportunity/trends at the client, broker, or TPA level

Conduct and lead client, TPA walkthrough calls to explain standard process and discuss any non-standards

Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission errors, etc.)

Allocate premiums in the CARBS webtool system for onshore and medium complexity accounts.

Identify process improvement opportunities for billing utilizing strong knowledge of the financial process and internal partner relationships (Commissions, Underwriting, Sales, Implementation)

Partner with offshore Global Service Partner to improve the client experience and reduce financial risk.

Communicate via telephone and email to delinquent clients to drive collection of outstanding premiums following the standard delinquency process

Recommend reserve amounts/accruals to finance monthly

Develop and create custom reporting for clients per PBAB approval

Updates reporting timely and accurately

Drives changes in client behavior to achieve Cigna's financial results

Requirements:

High School Diploma or GED required

Prior experience as a Revenue Account Specialist required

Ability to effectively solve issues to resolution

Strong customer-centric focus and ability to work directly with point of contact in a client-facing role

Ability to establish strong, matrix partner relationships and follow through on expectations

Advanced proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, and tracking systems

Cigna is currently seeking two Revenue Account Specialists. The Account Revenue Specialist is responsible for managing all billing aspects for a medium complexity or larger volume book of business including non-standard Broker, Third Party Administrator, Client Driven Remittance, and Self-billing accounts. This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquiries, and partner with internal and external partners to create a positive client experience. Key responsibilities of this role include: 1) Owning the end-to-end billing relationship for multiple non-standard clients; 2) Identify opportunities for process improvements to enhance client satisfaction, the Global Service Partner Relationship, and reduce financial risk; 3) Successful implementation of new and renewing clients.

What you’ll do:

• Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice

• Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk

• Identify and solve for areas of opportunity/trends at the client, broker, or TPA level

• Conduct and lead client, TPA walkthrough calls to explain standard process and discuss any non-standards

• Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission errors, etc.)

• Allocate premiums in the CARBS webtool system for onshore and medium complexity accounts.

• Identify process improvement opportunities for billing utilizing strong knowledge of the financial process and internal partner relationships (Commissions, Underwriting, Sales, Implementation)

• Partner with offshore Global Service Partner to improve the client experience and reduce financial risk.

• Communicate via telephone and email to delinquent clients to drive collection of outstanding premiums following the standard delinquency process

• Recommend reserve amounts/accruals to finance monthly

• Develop and create custom reporting for clients per PBAB approval

• Updates reporting timely and accurately

• Drives changes in client behavior to achieve Cigna's financial results

Requirements:

• High School Diploma or GED required

• Prior experience as a Revenue Account Specialist required

• Ability to effectively solve issues to resolution

• Strong customer-centric focus and ability to work directly with point of contact in a client-facing role

• Ability to establish strong, matrix partner relationships and follow through on expectations

• Advanced proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, and tracking systems

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About the company

Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.