Enable job alerts via email!
Major Account Coordinator - Region Concepts (Central/Eastern)-Remote
Lensa
Wixom (MI)
Remote
USD 60,000 - 80,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
Join a dynamic team as a Major Account Coordinator, where you will play a crucial role in supporting sales strategies and enhancing customer relationships. This fully remote position allows you to work with a diverse range of clients, utilizing your analytical and organizational skills to drive profitable growth. You'll engage with stakeholders, analyze customer needs, and collaborate with cross-functional teams to optimize service delivery. If you're passionate about sales support and eager to contribute to a leading foodservice distributor, this is the perfect opportunity for you!
Benefits
Qualifications
- 5+ years of experience in sales or sales support roles.
- Strong analytical and communication skills are essential.
Responsibilities
- Support sales teams by managing customer requests and relationships.
- Analyze customer data to drive profitability and improve service levels.
Skills
Education
Tools
Job description
US Foods
Stratford Davis
Grand Canyon Education
Ema Unlimited
Synthflow
dynaTrace software GmbH
Acquia
Jobsoid Inc.
Commerce7 Platform Inc.
TrendSpider LLC.
Maker
Beacon National Agency
Tbwa Chiat/Day Inc
Stratford Davis
EWOR GmbH
Braintrust
Sato
BairesDev
BairesDev
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld)
Join Our Community of Food People!
The Major Account Coordinator - Region Concepts (MAC-RC) is part of US Foods’ team-based selling strategy to drive profitable growth in the Region Concept market segment. MAC-RCs proactively support Regional Concept business and help optimize sellers’ effectiveness by assisting with prioritizing, preparing, performing, and pursuing customer opportunities. MAC-RCs use their knowledge of US Foods’ customer contracts, products, services, and tools to support the selling and customer management process. Major Account Coordinators – Region Concepts are responsible for effectively supporting these customers by working with a multitude of leaders, sellers, and cross-functional teams across multiple US Foods’ Markets, Areas and Regions.
This position is remote/virtual which means the work can be completed from anywhere within the United States except Hawaii or United States Territories. This role also requires working hours in both the Central and Eastern time zones.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Daily Operations - 5%
Focus on the timely and accurate completion of transactional support including, but not limited to:
Service request queue : Monitor MAC-RC service request queue and take ownership of assigned seller requests. Support other MAC-RCs when needed.
Corporate requests : Monitor customer requirements for assigned sellers / customers provided from USF’s corporate office. Take timely and accurate action as directed.
Sales planning : Participate in regular sales collaboration calls with assigned sellers. Proactively monitor assigned sellers’ planned customer visits / activities and take actions to drive profitable growth.
Customer impressions : Assume a customer-facing role by building and maintaining relationships with assigned Region Concept customers. Engage proactively and communicate with stakeholders to address their needs or concerns via e-mail or phone call. Actively participate in and attend regularly scheduled calls.
Reporting and analytics: Produce and analyze customer-specific reports to facilitate the following opportunities: maximizing customer’s contracted product utilization, decreasing slow/dead inventory, improving service levels, tracking complicated orders (customer events), managing Limited Time Offers/Holiday increases, onboarding New Store Openings, and additional reporting as needed by sellers and customers.
Vendor coordination and contract management: Coordinate with customers and managing Consultants to ensure their vendor pricing agreements and contracts are collected and uploaded in US Foods’ systems as required.
Customer reporting and auditing : Collaborate with third-party systems such as Buyers Edge and InfoSync to conduct comprehensive price evaluations as required on the MDA. Ensure accurate pricing and resolve discrepancies promptly by collaborating with internal teams across US Foods. This includes monthly price evaluations, collaboration with Contracts and Pricing teams, understanding deviated contracts and purchasing agreement and detailed follow-up.
Customer business reviews (CBRs) : Prepare CBRs for sellers’ upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales; Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolution
Customer product / services : Utilize CRM platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF’s e-commerce platform to present opportunities to customers
Customer profitability : Make informed product conversion recommendations to sellers to drive profitability; leverage product research on key attributes (nutritional’s, price, exclusive brands, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer’s forecasted volume to Replenishment (DCTs), and updating customer lists / order guides
Customer rebates : Analyze customer incentives and rebate programs to identify opportunities to grow profitable sales, make recommendations to seller and customers
Customer promotions (Limited Time Offers - LTOs): Coordinate and track LTOs and new/discontinued items in conjunction with other functions
Customer shopping lists : Set-up and proactively maintain customer’s master shopping lists and/or order guides to help improve service level and prevent out-of-stocks during customer’s ordering cycle; partner with Merchandising and Replenishment to find acceptable customer product substitutes.
Customer proprietary inventory : Monitor customer’s proprietary slow moving and dead inventory. Look for opportunities to convert to stocked items or USF’s exclusive brands to optimize customer’s service level. Connect regularly with Replenishment teams across Markets/Areas/Regions to discuss inventory issues/concerns.
General ledger coding : Set up and maintain general ledger coding and invoice sequencing based on customer-specific requirements
Accounts Receivable : Partner with cross-functional teams to investigate and resolve credit-related issues. If required, reach out to customers to assist with A/R.
New customers : Partner with cross-functional teams to ensure timely and accurate new customer set-up, on-boarding, and maintenance.
Prospective customers: Analyze prospective customer’s product requirements and produce recommended order guides.
Other duties as assigned by manager
Customer Retention - 20%
- Identification of at-risk customers : Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to sellers of at-risk accounts to be fed into SOS processes and Customer Satisfaction routine
Personal Development - 5%
Engage in formal US Foods performance management programs
Actively participate in personal development through conversations with leadership and contributing to the creation of individual development plans
Attend sales meetings to keep apprised of sales strategies and product trainings / cuttings to develop and grow product / vendor knowledge
SUPERVISION
- N/A
RELATIONSHIPS
Internal: Customer Contact personnel, Sales, Credit, Customer Maintenance, Merchandising, Replenishment, Revenue Management/ Pricing, Warehouse, Transportation, Finance/Inventory Control and other functions as required
External: US Foods Customers and vendors
WORK ENVIRONMENT
- Remote : This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
MINIMUM QUALIFICATIONS
Must possess a minimum of 5 years of experience in a sales, sales support or sales analyst role or other relevant area
Possess track record for providing key customer support and maintaining customer relations
Experience with analytics and preparing presentations to report findings
Possess very strong analytical, problem-solving, and organizational skills
Must be a self-starter and assertively offer proactive support to sellers and customers
Ability to be flexible as the need to support customers and sellers may vary by time zone
Ability to interpret data and translate into actionable steps
Demonstrate excellent written and verbal communication skills
Ability to prioritize workload, meet deadlines and follow through on commitments
Intermediate computer skills including Microsoft Word, Outlook, Excel and PowerPoint required
Ability to learn proprietary US Foods systems: eCommerce, Salesforce.com (SOUS), PRISM, SODS, CDMR, Tandem
Team player who collaborates well with others
Ability to work independently and in a collaborative manner
Ability to work calmly under pressure with limited oversight
Ability to learn new processes and technology while working in a changing environment
Ability to work with individuals at all levels both within USF as well as with our customers; demonstrating business maturity
Ability to work overtime during periods of heavier workload
Ability to work holidays if business needs dictate
Less than 5% of travel anticipated
EDUCATION
- School diploma/GED or a combination or education and experience equivalent to a high school diploma, required
CERTIFICATIONS/TRAINING
- N/A
LICENSES
- N/A
PREFERRED QUALIFICATIONS
Associates or Bachelor’s degree preferred
Food service / distribution experience preferred
Experience with third party ordering/auditing systems preferred (Buyers Edge)
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$21 - $30
EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft_Edge_Spanish_Instructions.pdf)
Google Chrome
Safari
iPhone
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
Join Our Sales Team and Make a Difference. Let’s Grow Together! Looking for an exciting career opportunity that’s more than just a paycheck? We’re growing fast and looking for driven sales professionals to join us! Our company is passionate about community outreach, women+ empowerment, and helping...
Come Grow With Us Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE...
About Us: At Ema we are building the world’s largest agentic AI platform. We are on a mission to 10x workforce productivity by helping enterprises build and deploy their own AI employees. We are backed by marquee investors (Accel, Prosus, SCB10X, Hitachi Ventures, Sozo Ventures to name a few) and...
With Synthflow any business can effortlessly create custom AI phone call agents. No coding or tech skills needed—just your data and ideas for powerful automation.We’re at an exciting stage: early but fast-growing. If you love building from the ground up, moving fast, and making a huge impact,...
Your role at Dynatrace Execute on account plans to deliver maximum revenue potential within a pool of broad, regionally focused accounts Focus is on product land and growth, followed by retention. Smaller group of net new logos to go after in the Public Sector market. Consult with VP- and C-level...
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and...
Flexible, Rewarding, and Self-Directed Opportunity to Excel in Personal and Leadership Development. Who We Are: We are a leading organisation in Personal and Leadership Development and Success Education. Our mission is to empower individuals to unlock their full potential while creating a flexible...
Commerce7 has acquired WineDirect's SaaS division. Learn More Location: This role will be a remote outside sales role located in one of the preferred regions: California (Napa/Sonoma, Paso Robles, Santa Barbara), Oregon (Willamette), Washington (Columbia), New York (Fingerlakes) About Us:...
Enterprise B2B Account Executive We are seeking a results-driven Enterprise B2B Account Executive with a strong understanding of the trading and investment industry to join our team. This role involves building and expanding our client base by targeting small RIAs, hedge funds, wealth managers, ETF...
Role Overview We are looking for an Account Executive to shape our sales organization and scale revenue to the next level. The ideal candidate will be responsible for creating a sales strategy and building out a team of BDRs across mid-market and SMB sales. The person should be excited by selling...
Who We Are: We are an industry leader with a surging demand for financial services. Our company has been recognized by Inc. 5000 for six consecutive years and was recently featured in Forbes for its impressive growth. First-year sales professionals earn between $100,000 - $150,000, while top...
Standard Metrics, formerly known as Quaestor, is an automated financial collaboration platform that helps investors and founders to move faster together and make better, forward-facing decisions. We're a full-time team of product builders, investors, and optimists, rebuilding investor relations...
Transform Your Career and Make an Impact: Join Our Team! USA BASED ONLY. Must be able to work in USA. Our company is growing fast, and we're adding new team members. We need dedicated people to explain the benefits of our products and boost sales. This remote position is open to both experienced...
We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+...
About the company Braintrust is the end-to-end developer platform for building world-class AI products. AI development is a relatively new paradigm combining code and datasets, incrementally refining both using frequent evaluations. Our product lets you evaluate LLM applications and iteratively...
Are you a sales superstar looking for your next challenge? Do you want to join a growing team and kickstart your sales career? We're seeking driven and self-motivated individuals to join our team as Remote Account Executive! Responsibilities: Build and maintain strong relationships with clients...
Senior Outside Sales Executive - Remote Work: Who We Are BairesDev is the leading Nearshore Technology Solutions company in America. We provide time zone-aligned services to empower Fortune 500 companies and leading brands like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and Viacom CBS....
Senior Outside Sales Executive - Remote Work: Who We Are BairesDev is the leading Nearshore Technology Solutions company in America. We provide time zone-aligned services to empower Fortune 500 companies and leading brands like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and Viacom CBS....
Senior Outside Sales Executive - Remote Work: Who We Are BairesDev is the leading Nearshore Technology Solutions company in America. We provide time zone-aligned services to empower Fortune 500 companies and leading brands like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and Viacom CBS....
At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive...
Major Account Coordinator - Region Concepts (Central/Eastern)-Remote
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld) Join Our Community of Food People! The Major Account Coordinator - Region Concepts (MAC-RC) is part of US Foods’ team-based selling...
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
