Returns Specialist: Warehouse & Vendor Credit Expert

Henry Schein; New Berlin (WI); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401K Plan with Company Match

Paid PTO

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Job summary

Henry Schein in New Berlin, WI is seeking a Returns Representative to manage and process customer, technician, branch and vendor returns in our distribution center. You will review accounts, verify product and inventory details, determine disposition, and document results to ensure compliance with company procedures.

The position is fully on-site with typical hours 8:00 AM-4:30 PM CST, Monday–Friday, after training.

Qualifications

• High school diploma or equivalent required.
• Proficient with MS Outlook, Word and Excel.

Responsibilities

• Process customer, technician, and branch overstock returns accurately and efficiently.
• Move returned merchandise within the department using hand pallet jack or cart.
• Determine disposition of returned products to maximize ROI, including handling hazardous materials.
• Research customer accounts and credit information across multiple systems.
• Pack, document and return items to vendors for credit or replacement.
• Maintain records and coordinate with internal departments (A/P, Merchandising, Shipping).
• Communicate with customers, vendors, and partners to obtain return authorizations.
• Maintain and share tracking spreadsheets with team members.
• Verify item codes, serials, lot numbers, expiration dates, and link to POs.
• Provide regular reports on product and vendor information.
• Process inventory transfers between core DCs.
• Handle queries by phone and email; perform related duties.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Problem solving

Good communication

HSI systems

Follow instructions

Reconciliation

Troubleshooting

Self-starter

Teamwork

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

HSI systems

Job description

Henry Schein in New Berlin, WI is seeking a Returns Representative to manage and process customer, technician, branch and vendor returns in our distribution center. You will review accounts, verify product and inventory details, determine disposition, and document results to ensure compliance with company procedures.

The position is fully on-site with typical hours 8:00 AM-4:30 PM CST, Monday–Friday, after training.