E-commerce Returns Specialist: Fast & Accurate

DNAM Brands; Beverly Hills (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

DNAM Brands, a family-owned fashion and lifestyle company, seeks a detail-oriented Customer Service Associate to manage customer returns across our ecommerce channels, including Shopify, TikTok Shop and Whatnot. You will receive shipments, verify tracking and order details, and prepare items for restocking in a fast-paced environment.

The role emphasizes accuracy, ability to work with physical shipments, and collaborating with internal teams to resolve issues and support refunds and inventory

Qualifications

• 1 year or less experience in returns processing, shipping, or e-commerce.
• Shopify experience is a plus.
• Experience with TikTok Shop or Whatnot is a plus.
• Ability to verify tracking, orders and customer information is required.
• Comfort with physical shipments and fast-paced environments is expected.

Responsibilities

• Receive, sort, and inspect incoming customer returns
• Verify packages against tracking, order, and customer information
• Process returns and update records across e-commerce platforms
• Document and escalate damaged, missing, incorrect, or ineligible items
• Prepare approved merchandise for restocking or transfer
• Maintain an organized returns area and meet processing timelines
• Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
• Assist with basic returns reporting and related duties

Skills

Attention to detail

Organizational skills

Communication

Independent work

Tools

Shopify

TikTok Shop

Whatnot

Job description

DNAM Brands, a family-owned fashion and lifestyle company, seeks a detail-oriented Customer Service Associate to manage customer returns across our ecommerce channels, including Shopify, TikTok Shop and Whatnot. You will receive shipments, verify tracking and order details, and prepare items for restocking in a fast-paced environment.

The role emphasizes accuracy, ability to work with physical shipments, and collaborating with internal teams to resolve issues and support refunds and inventory