Returns Specialist – 1st Shift

Stryker; Plainfield (IN); On-site; USD 44,000 - 47,000; Full time

Job summary

Stryker is seeking a Returns Specialist in Indiana to manage customer orders, complaints, and logistics. You will oversee inventory, coordinate carrier shipping, and handle RMAs while supporting continuous improvement in operations.

Ideal candidates have 2–4 years of relevant experience in manufacturing or customer service, with ERP SAP exposure and strong attention to detail. High School Diploma or GED required to apply.

Qualifications

• Requires a high school diploma or GED.
• Ideally 2–4 years of relevant experience in manufacturing, supply chain, or customer service.

Responsibilities

• Manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics.
• Triage orders, ensure timely and accurate fulfilment, provide tracking updates and process RMAs.
• Supervise picking and packing, ensure accuracy and efficiency in order preparation.
• Oversee shipping logistics, coordinate with carriers, manage transportation schedules.
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction.
• Handle hazardous materials in compliance with regulatory requirements.
• Administer global trade systems and transportation management tools for order booking and shipment tracking.
• Coordinate manual shipments for intercompany transfers.

Skills

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

SAP

Job description

Schedule: Mon – Fri, 7:00am – 3:30pm, OT available

What You Will Do:

As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.

• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders
• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)
• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation
• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction
• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping
• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance
• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

What You Need:

Required

• High School Diploma or GED
• Ideally 2-4 years relevant experience

Preferred

• Clerical/administer work in a manufacturing, supply change or customer service environment
• ERP systems experience (SAP)

$32.10