Returns Lead — Warehouse Operations & Coaching

Sonepar USA; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement savings with company

Tuition Reimbursement

Employee referral bonus

Opportunity to become a shareholder

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Military-friendly employer

Job summary

North Coast Electric in Portland, OR is seeking a Warehouse Returns Lead to coordinate the daily returns workflow, support customer credits, inventory control, and cross-team communication.

This full-time role (7:00 AM–3:30 PM) involves coaching associates, training on returns procedures, RF scanning, safety, and maintaining a safe, productive work area. Requires prior warehouse/returns experience and ability to work on-site.

Qualifications

• Previous warehouse, returns, inventory, or related distribution experience.
• Working knowledge of North Coast warehouse processes, systems, and returns procedures.
• Ability to communicate clearly and professionally in person and in writing.
• Ability to prepare routine reports and correspondence and document work accurately.
• Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Basic computer skills and experience using RF scanners or similar warehouse technology.
• Strong attention to detail and a consistent commitment to completing work accurately the first time.

Responsibilities

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
• Partner with the counter team to process canceled orders and counter returns accurately and on time.
• Assign and coordinate daily work, monitor priorities, remove workflow barriers, and elevate unresolved issues to the supervisor or manager.
• Support weekly associate performance reviews using accurate, data-driven measures and documented observations.
• Provide hands-on coaching, process guidance and problem-solving support while maintaining clear accountability for standards.
• Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices.
• Maintain a safe, organized work area and consistently follow and reinforce company safety policies.
• Lead by example and model safe, accurate, efficient, and respectful work practices.
• Set clear daily priorities and follow up on completion, quality, and service expectations.
• Coach associates constructively, recognize progress, and address performance gaps promptly.
• Work effectively across departments and communicate issues before they affect customers or workflow.
• Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability.
• Perform other duties as assigned.

Job description

North Coast Electric in Portland, OR is seeking a Warehouse Returns Lead to coordinate the daily returns workflow, support customer credits, inventory control, and cross-team communication.

This full-time role (7:00 AM–3:30 PM) involves coaching associates, training on returns procedures, RF scanning, safety, and maintaining a safe, productive work area. Requires prior warehouse/returns experience and ability to work on-site.