Returns & Inventory Specialist

Lowe's Companies, Inc.; Leesburg (FL); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401(k) match

Lowe's Associate Discount

Tuition assistance

Annual bonuses

Education support programs

Job summary

Lowe's Companies, Inc. in Leesburg, VA is seeking a Back-End Clerk to support receiving, returns, and inventory control. You will process customer returns, RTV/RTM, coordinate vendor credits, and dispose or restock items per policy.

In this role you will maintain accurate records, assist with unloading shipments, process PO and receiving paperwork, and help keep backrooms organized and safe. The position offers competitive pay and extensive benefits, with opportunities to grow in a large retail

Qualifications

• High school diploma or GED required.
• Minimum 1 year processing and filing merchandise receiving paperwork.
• Minimum 1 year experience with store inventory receiving and administration.
• Minimum 6 months experience in warehouse data entry / bookkeeping.
• Minimum 6 months experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• Minimum 6 months of retail experience processing returns.

Responsibilities

• Process customer returns according to policies.
• Execute RTV and RTM processes including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise according to condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
• This individual may be held accountable for other duties as assigned

Skills

Merchandise receiving paperwork

Store inventory receiving

Data entry / bookkeeping

Vendor / customer communication

Retail returns processing

Education

High school diploma or GED

Job description

Lowe's Companies, Inc. in Leesburg, VA is seeking a Back-End Clerk to support receiving, returns, and inventory control. You will process customer returns, RTV/RTM, coordinate vendor credits, and dispose or restock items per policy.

In this role you will maintain accurate records, assist with unloading shipments, process PO and receiving paperwork, and help keep backrooms organized and safe. The position offers competitive pay and extensive benefits, with opportunities to grow in a large retail