Returns & Inventory Operations Clerk

Lowe's Companies, Inc.; Roseburg (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's Companies, Inc. is hiring for a Back-End Clerk to support the Receiving Office and return processing at our facilities.

You will handle returns, verify shipments, update inventory records, and coordinate with stores and vendors to ensure accurate credits and replacements. Responsibilities include processing paperwork, packing, labeling, and maintaining organized backroom and return areas while adhering to safety guidelines.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with policies.
• Execute RTV/RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and documentation.
• Assist with receiving shipments and unloading trucks.
• Process receiving paperwork and update inventory systems.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review reports related to returns, damaged goods and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures for material handling and hazardous materials.
• Identify and handle hazardous or restricted items per guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.

Skills

Returns processing

Vendor communications

Inventory accuracy

Data entry

Customer service

Education

High school diploma or GED

Tools

Inventory systems

PO processing

Job description

Lowe's Companies, Inc. is hiring for a Back-End Clerk to support the Receiving Office and return processing at our facilities.

You will handle returns, verify shipments, update inventory records, and coordinate with stores and vendors to ensure accurate credits and replacements. Responsibilities include processing paperwork, packing, labeling, and maintaining organized backroom and return areas while adhering to safety guidelines.