Returns & Inventory Logistics Specialist

Dover-Corporation; Plainfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dover Imaging & Identification (DII) in Plainfield, IN is seeking a Returns Specialist to manage the return, inspection, disposition and processing of customer returns while ensuring inventory accuracy and customer satisfaction.

You will work with warehouse operations, customer service, transportation and suppliers to resolve return issues, process RMAs, maintain records and generate reports on volumes and KPIs, contributing to cost efficiency and policy compliance.

Qualifications

• High school diploma required.
• 2+ years in logistics, warehouse operations, or supply chain.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Excel and WMS (SAP or ERP).
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to lift, push and pull up to 50lbs.

Responsibilities

• Coordinate the receipt and processing of returned products.
• Review returned products to determine disposition (restock, repair, disposal, etc.).
• Process returns authorizations (RMAs) and maintain accurate records.
• Monitor inventory adjustments and ensure system accuracy.
• Coordinate with transportation and warehouse teams to resolve return-related issues.
• Ensure compliance with company policies, quality standards, and regulatory systems.
• Prepare reports on return volumes, turnaround times, and KPI’s.
• Support continuous improvement initiatives to increase efficiency and reduce costs.

Skills

Organizational skills

Problem-solving

Communication skills

Customer service skills

Multitasking

Education

High school diploma

Tools

Microsoft Excel

WMS

SAP

ERP

Job description

Dover Imaging & Identification (DII) in Plainfield, IN is seeking a Returns Specialist to manage the return, inspection, disposition and processing of customer returns while ensuring inventory accuracy and customer satisfaction.

You will work with warehouse operations, customer service, transportation and suppliers to resolve return issues, process RMAs, maintain records and generate reports on volumes and KPIs, contributing to cost efficiency and policy compliance.