Onsite Returns & Inventory Logistics Specialist

Hydro Systems Co; Plainfield, Northern (IN, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Dover Imaging & Identification (DII) in Plainfield, IN is seeking a Reverse Logistics Coordinator to manage the return, inspection, and disposition of customer returns while ensuring inventory accuracy and customer satisfaction.

You will work with warehouse operations, customer service, and transportation teams to process RMAs, track KPI metrics, and support continuous improvement initiatives to reduce costs.

Qualifications

• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• 2+ years of experience in logistics, warehouse operations, or supply chain.
• High school diploma required.

Responsibilities

• Coordinate the receipt and processing of returned products.
• Review returned products to determine disposition (restock, repair, disposal).
• Process returns authorizations (RMAs) and maintain accurate records.
• Monitor inventory adjustments and ensure system accuracy.
• Coordinate with transportation and warehouse teams to resolve return-related issues.
• Ensure compliance with company policies, quality standards, and regulatory systems.
• Prepare reports on return volumes, turnaround times, and KPIs.
• Support continuous improvement initiatives to increase efficiency and reduce costs.

Skills

Strong organizational skills

Problem-solving skills

Excellent communication skills

Customer service skills

Education

High school diploma

Tools

Microsoft Excel

WMS (SAP or ERP)

Job description

Dover Imaging & Identification (DII) in Plainfield, IN is seeking a Reverse Logistics Coordinator to manage the return, inspection, and disposition of customer returns while ensuring inventory accuracy and customer satisfaction.

You will work with warehouse operations, customer service, and transportation teams to process RMAs, track KPI metrics, and support continuous improvement initiatives to reduce costs.