Returns & Fulfillment Specialist

imogene + willie; Nashville (TN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

No named perks in ad

Job summary

imogene + willie is seeking a full-time Returns Associate in Nashville to own the returns process from receipt to resolution. You will inspect returns, ensure accuracy, and restock sellable product while maintaining an organized returns area that supports the CX and Fulfillment teams.

In this role, you will also assist with packing, shipping, and inventory activities, using Shopify and Slack for communication.

Qualifications

• Comfortable with warehouse tech and systems (Slack, Shopify).
• Detail-oriented with a focus on accuracy and process.
• Able to work in a fast-paced environment and stay organized.

Responsibilities

• Own the full returns process from receipt to resolution.
• Inspect returned products to uphold quality standards.
• Process returns accurately per CX guidelines.
• Maintain a clean, organized returns area and restock sellable product.
• Communicate trends or issues with CX and Fulfillment teams.
• Assist with packing/shipping and order pulling.
• Support cycle counts and inventory accuracy initiatives.

Skills

Slack

Shopify

Detail-oriented

Organized

Team player

Tools

Shopify

Slack

Job description

imogene + willie is seeking a full-time Returns Associate in Nashville to own the returns process from receipt to resolution. You will inspect returns, ensure accuracy, and restock sellable product while maintaining an organized returns area that supports the CX and Fulfillment teams.

In this role, you will also assist with packing, shipping, and inventory activities, using Shopify and Slack for communication.