Returns Associate

imogene + willie; Nashville (TN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

No named perks in ad

Job summary

imogene + willie is seeking a full-time Returns Associate in Nashville to own the returns process from receipt to resolution. You will inspect returns, ensure accuracy, and restock sellable product while maintaining an organized returns area that supports the CX and Fulfillment teams.

In this role, you will also assist with packing, shipping, and inventory activities, using Shopify and Slack for communication.

Qualifications

• Comfortable with warehouse tech and systems (Slack, Shopify).
• Detail-oriented with a focus on accuracy and process.
• Able to work in a fast-paced environment and stay organized.

Responsibilities

• Own the full returns process from receipt to resolution.
• Inspect returned products to uphold quality standards.
• Process returns accurately per CX guidelines.
• Maintain a clean, organized returns area and restock sellable product.
• Communicate trends or issues with CX and Fulfillment teams.
• Assist with packing/shipping and order pulling.
• Support cycle counts and inventory accuracy initiatives.

Skills

Slack

Shopify

Detail-oriented

Organized

Team player

Tools

Shopify

Slack

Job description

We are looking for a full-time (Monday–Friday, 9am–5pm) Returns Associate — a warehouse team member who will steward and organize our daily returns process while supporting the daily operations of our fulfillment team.

This role carries ownership of the returns area and experience within the warehouse. The Returns Associate ensures returned product is handled with care, accuracy, and integrity — protecting inventory accuracy while maintaining alignment between our Warehouse and Customer Experience teams.

When not actively processing returns, this team member will support broader warehouse operations including shipping, receiving, and more specialized tasks such as pulling hems store runs (driving daily to and from our 12s store) and yardsale processing.

This role reports to the Warehouse Operations Manager and the Fulfillment Manager, with process partnership and alignment guided by the Customer Experience Manager.

Responsibilities of this role include:

• Owning the physical full returns process from receipt through resolution
• Inspecting returned product to uphold imogene + willie quality standards
• Accurately processing returns in alignment with CX team guidelines
• Maintaining a clean, structured, and highly organized returns area(go backs, wash bin, needs tags, yardsale, QC)
• Restocking sellable product with precision and urgency
• Communicating clearly with the Customer Experience Lead and Fulfillment Management regarding return trends, issues, or discrepancies
• Identifying recurring product, sizing, or quality patterns within returns and proactively surfacing insights
• Contributing ideas to improve returns workflows, organization, and cross-team communication

Additional responsibilities include:

• Efficiently packing and shipping orders
• Accurately pulling product for orders and transfers
• Receiving, counting, and folding product
• Performing cycle counts and supporting inventory accuracy initiatives
• Maintaining an organized and disciplined workspace
• Assisting with special fulfillment tasks such as processing “assign to store” orders and orders with hems

Qualified candidates should:

• Be comfortable with technology, including communicating via Slack and navigating systems like Shopify
• Previous experience with Shopify, freight, or return portals is a plus
• Take ownership and pride in process and presentation
• Be highly detail-oriented and process-minded
• Demonstrate strong organization and follow-through
• Be a hardworking team player who works well in a fast-paced environment
• Be comfortable standing for extended periods of time
• Be able to lift 50lb boxes

Compensation is $20-23 hourly, commensurate with experience. Working Black Friday is a prerequesite for the position.

Who We Are:

imogene + willie was founded in 2009 with a dedication to high-quality, handcrafted denim. For over 15 years, the brand has remained committed to always producing in the USA, prioritizing community and authentic storytelling. Made with love, made to last.

Disclaimer: by applying for this position, you are consenting to background checks and employment verification.

Equal Opportunity Employer: imogene + willie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, age, national origin, disability, or veteran status.

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