Returns Coordinator

GS Global Resources, Inc.; Town of Mukwonago (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Wellness program with fitness coach

Onsite chiropractor

Tuition reimbursement

Medical, dental, vision

Disability insurance

401k match

Paid time off

Sign-on bonus

Profit sharing bonuses

Job summary

GS Global Resources, a Mukwonago-based distributor, integrator, and manufacturer, has an immediate opening for a Returns Coordinator to join our Returns team. This role involves handling returns from internal and external customers, coordinating repair orders, and ensuring timely processing.

Ideal candidates will have a high school diploma, strong organizational skills, and proficient computer use; ERP experience like Epicor is a plus. We offer comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to problem solve in complex situations.
• Ability to multi-task in a fast-paced environment.
• Strong computer skills and proficiency with Microsoft Office.
• Experience with ERP systems (Epicor) is a plus.

Responsibilities

• Issue and enter returns to both internal and external customers.
• Answer customer calls and emails in a timely manner.
• Enter and coordinate customer repair orders and associated jobs.
• Research and process customer returned product.
• Follow-up on received returns, not received returns, and any “Waiting disposition” returns.
• Enter and participate in resolution of “Probtraks” for customer delivery and quality issues.
• Troubleshoot and work with Quality on incorrect/damaged inventory.
• Gather part and price information and quote repairs, service work and components.
• Balance account and workload priorities to meet internal and external deadlines.
• Work with suppliers to request return numbers and coordinate factory warranty repairs and/or evaluations.
• Work with accounting to request and process credits to customers and from suppliers.
• Request pricing on new components.
• Coordinate new part number requests.
• Assist Purchasing with component expedites.
• Coordinate component deviations with Sales/Engineering/Production.
• Work with Accounting to process credits to customers.
• Work on specific projects as well as day to day activities.

Skills

Organizational skills

Attention to detail

Problem solving

Multi-tasking

MS Office proficiency

ERP experience (Epicor)

Education

High school diploma or equivalent

Tools

Epicor ERP

Job description

Description

GS Global Resources, a growing distributor, integrator, and manufacturer located in Mukwonago WI, is known nationally as a supplier of mobile and industrial hydraulic and electronic control systems. We have an immediate opening for a Returns Coordinator to join our Returns team.

Job Responsibilities:

• Issue and enter returns to both internal and external customers
• Answer customer calls and emails in a timely manner
• Enter and coordinate customer repair orders and associated jobs
• Research and process customer returned product
• Follow-up on received returns, not received returns, and any “Waiting disposition” returns
• Enter and participate in resolution of “Probtraks” for customer delivery and quality issues
• Troubleshoot and work with Quality on incorrect/damaged inventory
• Gather part and price information and quote repairs, service work and components
• Balance account and workload priorities to meet internal and external deadlines
• Work with suppliers to request return numbers and coordinate factory warranty repairs and/or evaluations
• Work with accounting to request and process credits to customers and from suppliers
• Request pricing on new components
• Coordinate new part number requests
• Assist Purchasing with component expedites
• Coordinate component deviations with Sales/Engineering/Production
• Work with Accounting to process credits to customers
• Work on specific projects as well as day to day activities

The Requirements for the Ideal Candidate Include:

• High school diploma or equivalent
• Strong organizational skills and detail oriented
• Ability to problem solve in complex situations
• Ability to multi-task in a fast-paced environment
• Strong computer skills
• Demonstrated Microsoft Office proficiency
• Experience in ERP systems (Epicor, not required, but a plus)
• Must have excellent interpersonal skills, professional communication skills – verbal and written
• General understanding of Accounting flow

We Offer:

• Wellness program – your very own personal fitness coach! And onsite chiropractor!
• Full tuition reimbursement for job-related courses
• Medical, dental, vision, short and long-term disability, 401k match, paid time off and more
• Sign-on, retention, and profit sharing bonuses!