Returns Coordinator

Alpinestars; Torrance (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

Alpinestars is seeking a Returns Coordinator in Torrance, California, to manage product returns, ensuring efficient processing and customer satisfaction. Responsibilities include overseeing returns, inspecting items, and coordinating with warehouse teams. The ideal candidate has 1–3 years of relevant experience and strong communication skills.

This full-time position offers a pay range of $18 - $20 per hour with benefits, and a passion for motorsports is a plus.

Qualifications

• 1–3 years of experience in logistics, returns processing, or customer service.
• Strong attention to detail and excellent organizational skills.
• Familiarity with inventory systems and return portals.

Responsibilities

• Process returns and exchanges according to company policies.
• Inspect returned items for quality and determine appropriate disposition.
• Communicate with customers to resolve return-related issues quickly.
• Coordinate with warehouse teams for timely receipt and restocking of returns.

Skills

Attention to detail

Organizational skills

Effective communication

Time management

Familiar with inventory systems

Proficient in Microsoft Office

Proficient in Salesforce

Tools

Full Circle

Shopify

Job description

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports, driven by a commitment to performance, safety, and innovation. Behind every product is a dedication to service, integrity, and excellence; extending beyond the point of sale to ensure a seamless customer experience.

Position Overview

We are currently seeking a Returns Coordinator to serve as the key point of contact for managing product returns. This role ensures that returned merchandise is handled efficiently and in line with company standards, providing timely resolutions for our customers and contributing to an optimal post-purchase experience. By bridging customer service, warehouse operations, and inventory control, this function plays a critical role in supporting operational excellence and protecting the company’s reputation.

Key Responsibilities

• Process returns and exchanges in accordance with Alpinestars’ policies for e-commerce, retail, and wholesale customers
• Inspect returned items for quality, wear, or damage and determine appropriate disposition (restock, refurbish, return to customer)
• Communicate with customers and internal teams to resolve return-related issues quickly and professionally
• Coordinate with warehouse team to ensure timely receipt and restocking of returned goods
• Oversee intake of service orders across multiple departments, delivering accurate check‑ins and timely distribution to appropriate teams
• Maintain accurate records of all return transactions, tracking trends and reporting on common return reasons or product issues
• Work closely with the quality control and product development teams to relay return feedback and product concerns
• Assist customers by issuing return labels and processing refunds or credits

Qualifications

• 1–3 years of experience in logistics, returns processing, or customer service (experience in apparel or sporting goods industry a plus)
• Strong attention to detail with excellent organizational and time‑management skills
• Familiarity with inventory systems, return portals, and order management platforms (e.g., Full Circle, Shopify, etc.)
• Proficiency in Microsoft Office and Salesforce
• Effective communication skills, both written and verbal
• Ability to work independently and collaboratively in a fast‑paced, high‑performance environment
• Passion for motorsports or action sports culture is a bonus

$18 - $20 an hour

This is a full-time position with benefits.

Compensation will be dependent on experience.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, medical condition, marital status, military or veteran status, or any other protected status under applicable law.