Returns Associate- PHX

Frank Kent Family of Brands; Phoenix (AZ); On-site; USD 37,000 - 47,000; Full time

Job summary

Frank Kent Family of Brands in Glendale, AZ is hiring a Returns Associate- PHX to manage daily checks of claims and dealer returns and to coordinate restocking with the warehouse. This on-site role supports Ford and GM credits, tracks damaged claims, and processes reimbursements with a focus on accuracy and compliance.

You will work in a hands-on environment, follow SOPs, and contribute to an organized, safe workstation. Strong English communication and basic computer skills are required.

Qualifications

• High School Diploma or GED preferred.
• Prior warehouse experience a plus.
• Excellent verbal and written communication skills, fluent in English.
• Excellent attention to detail in a fast-paced environment.
• Basic computer experience is helpful.

Responsibilities

• Daily upkeep of claims and dealer returns.
• Corresponding with warehouse for restocking and handling credits back to Ford and GM dealerships.
• Tracking damaged claims from inbound Ford and GM shipments.
• Processing reimbursements from Ford and GM vendors.
• Ford and GM claims processing.
• Set up RMAs.
• Follow SOPs and safety guidelines.
• Keep work areas clean and organized.

Skills

Warehouse experience

Communication skills

Attention to detail

Basic computer skills

Education

High School Diploma or GED

Job description

Returns Associate- PHX

Frank Kent Family of Brands Phoenix, Arizona, United States

About this position

Join the SWAG Team in Glendale

SWAG is growing, and we are looking for an HR Specialist to help build an exceptional employee experience at our new Glendale Distribution Center .

This is a hands-on, onsite HR role supporting recruiting, onboarding, employee relations, manager coaching, and the day-to-day people needs of our Operations team.

Why Glendale?

• Brand-new distribution center
• Fully air-conditioned warehouse
• Opportunity to help shape the culture, team, and HR foundation from the ground up
• Fast-paced growth with real visibility and impact
• A people-first team built on Serve, Worth, Alignment, and Grit

We are expanding our team and looking for reliable, dedicated people who want to work hard, grow with us, and have fun along the way.

About the role

The returns associate is responsible for daily checking in, upkeep of claims and dealer returns. Corresponding with receiving supervisor for restocking and processing credits to Ford and GM accordingly.

What you'll do

• Daily upkeep of claims and dealer returns
• Corresponding with warehouse for restocking and handling credits back to Ford and GM dealerships
• Tracking damaged claims from inbound Ford and GM shipments
• Processing reimbursements from Ford and GM vendors
• Ford and GM claims processing
• Set up RMA’s
• Follow SOPs and safety guidelines
• Keep work areas clean and organized

Qualifications

• High School Diploma or GED preferred
• Prior warehouse experience a plus
• Excellent verbal and written communication skills, fluent in English
• Excellent attention to detail in a fast-paced environment.
• Basic computer experience is helpful

Physical Demands:

Standing, Walking, Reaching/Bending, Endurance, Balancing/Mobility, Manual Dexterity, Exposure to varying conditions, Repetitive Motion, Lifting to 50 lbs. consistently, safety equipment, loud noises: 8-hour work shift

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) in the State of Texas, it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Brandi Beall at [e-mail].

Work Environment & Schedule: Day Shift, Full Time, on-site

May occasionally require weekends or overtime

Classification: Non-Exempt

Department: Receiving

Reports To: Receiving Supervisor

Salary Band: $18.00

Salary Information

$18 - $18Hourly Wage