Returns Associate

Granite Telecommunications; Lincoln (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401K with company match

Childcare benefits

Tuition assistance

Job summary

Granite Telecommunications in Rhode Island seeks a Returns Associate to process incoming returns, verify RMAs, inspect items, and update records. You will help maintain inventory integrity while supporting customer credit issuance.

Ideal candidates have 0-2 years in returns or warehouse work, can lift up to 50 lbs, and are proficient with ERP/WMS systems and accurate documentation. Join a team focused on reliability and service.

Qualifications

• 0-2 years of returns processing or warehouse experience.
• Ability to lift up to 50 lbs.
• Basic computer proficiency; familiarity with ERP/WMS.
• Strong attention to detail and documentation accuracy.
• Preferred: experience with RMA processes and RTV documentation.

Responsibilities

• Receive and log returned goods; verify against RMA and order records.
• Inspect items for condition and completeness; document findings.
• Update ERP/WMS with return status and inventory movements.
• Restock acceptable items and route nonconforming items accordingly.
• Print documentation and labels for RTV when required.
• Perform basic quality checks and resolve discrepancies.

Skills

Returns processing

Warehouse experience

ERP/WMS familiarity

Attention to detail

Documentation accuracy

Education

High school diploma or equivalent

Tools

ERP/WMS software

Job description

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position

The Returns Associate processes incoming returns accurately, verifies RMAs, inspects product condition, and updates system records. This role ensures timely disposition-restock, repair, or scrap-while maintaining inventory integrity and supporting customer credit issuance.

Responsibilities

• Receive and log returned goods; verify against RMA and order records.
• Inspect items for condition and completeness, document findings.
• Update ERP/WMS with return status and inventory movements.
• Restock acceptable items and route nonconforming items appropriately.
• Print documentation and labels for return-to-vendor (RTV) when required.
• Perform basic quality checks and eliminate discrepancies.

Required Qualifications

• High school diploma or equivalent required
• 0-2 years of returns processing or warehouse experience
• Ability to lift and move packages up to 50 lbs safely
• Basic computer proficiency; familiarity with ERP/WMS
• Strong attention to detail and documentation accuracy

Preferred Qualifications

• Experience with RMA processes and RTV documentation
• Knowledge of basic quality inspection standards
• High school diploma or equivalent required