Returns Associate

Stinger; Chino (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Stinger in Chino, CA is seeking a Returns Associate to support daily processing of customer and product returns at our distribution facility. You will receive, inspect, document, organize, and route returned product while helping maintain accurate inventory records and a safe returns area, collaborating with the Inventory & Returns Specialist and warehouse team.

Responsibilities include documenting return details, inspecting for damage, updating systems, and assisting with transfers and

Qualifications

• Requires high school diploma or GED.
• 1+ year in warehouse, inventory, shipping/receiving, or returns preferred.
• Ability to read part numbers and labels.

Responsibilities

• Process returned products per procedures and guidelines.
• Receive, unload, sort, inspect returns for damage and completeness.
• Document return details and update inventory/warehouse systems.
• Assist with defective inventory processing, labeling, and disposition.
• Assist with inventory transfers between warehouse locations.
• Identify discrepancies and escalate to Inventory & Returns Specialist.
• Maintain organized, clean, safe returns area and dispose properly.
• Assist with quality inspections of returned inventory as needed.
• Pull and distribute products for work orders or other needs.
• Operate material-handling equipment safely and per procedures.
• Follow safety, health, and environmental procedures.
• Support warehouse team with receiving, inventory, and distribution as needed.
• Perform other related duties as assigned.

Skills

Attention to detail

Organization

Teamwork

Basic computer skills

Forklift/ Reach truck certification

Education

High school diploma or GED

Tools

Inventory systems

Job description

The Returns Associate supports the day-to-day processing of customer and product returns at Stinger’s Chino, CA distribution facility. This position is responsible for receiving, inspecting, documenting, organizing, and routing returned product while helping maintain accurate inventory records and an orderly returns area. The Returns Associate works closely with the Inventory & Returns Specialist and warehouse team to ensure returns are processed safely, accurately, and efficiently.

Key Responsibilities:

• Process returned products in accordance with established returns procedures and company guidelines.
• Receive, unload, sort, and inspect returned product for damage, defects, condition, and completeness.
• Accurately document return details and update applicable inventory or warehouse systems.
• Assist with defective inventory processing, labeling, organization, and disposition as directed.
• Assist with inventory transfers and movement of product between designated warehouse locations.
• Identify inventory or return discrepancies and promptly elevate issues to the Inventory & Returns Specialist.
• Maintain an organized, clean, and safe returns work area, including proper disposal of trash and cardboard.
• Assist with quality inspections of returned inventory and other product as needed.
• Pull and distribute products for work orders or other warehouse needs when assigned.
• Operate material‑handling equipment safely and in accordance with company procedures and required certifications.
• Follow all workplace safety, health, environmental, and warehouse procedures.
• Support the warehouse team with receiving, inventory, and distribution activities as business needs require.
• Perform other related duties as assigned.

Requirements:

• Prior warehouse, inventory, shipping/receiving, or returns experience preferred.
• Strong attention to detail and ability to accurately inspect, count, and document product.
• Ability to stay organized and manage multiple tasks in a fast‑paced warehouse environment.
• Basic computer skills and ability to learn applicable inventory and warehouse systems.
• Ability to read and understand part numbers, product labels, and warehouse locations.
• Good problem‑solving and communication skills.
• Ability to work independently and as part of a team while following established procedures.
• Lift Truck certification (Reach Truck, Cherry Picker, and/or Forklift) preferred, or ability to become certified as required.

Required Education and Experience:

• High school diploma or GED, or equivalent combination of education and experience.
• 1+ year of warehouse, inventory, shipping/receiving, or returns experience preferred.

Supervisory Responsibility:

This position has no supervisory responsibilities and reports directly to the Inventory & Returns Specialist.

Environmental/Physical Requirements:

• Must be able to stand for extended periods of time.
• Must be able to lift, carry, push and pull objects weight up to 50lbs on a regular basis.
• Ability to work in a non‑climate‑controlled warehouse environment.
• Dexterity of hands and fingers to operate warehouse and office equipment.
• Eyesight to review and inspect pick lists and product numbers.

Hours

– Full Time: 7:00 a.m. – 3:30 p.m. (30‑minute lunch), Monday – Friday

ADA/EEO:

The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Stinger provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.