Return to Work Eligibility Specialist

Brown & Brown, Inc.; Northern (KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Remote work with equipment provided

Health, dental, and vision coverage

401k match

Tuition reimbursement

Paid time off

Paid holidays

Employee Stock Purchase Program

Job summary

Brown & Brown Absence Services Group seeks a Return-to-Work Specialist to support individuals exploring employment through the Ticket to Work program. The role centers on outbound outreach, eligibility screening, and creating IWPs with clear employment goals.

You will help Ticketholders with resume development, interview preparation, and job search strategies, while ensuring adherence to program rules and documentation.

Qualifications

• Bachelor's Degree or equivalent with at least 2 years' related work experience.
• Experience in vocational, clinical, or claim management in group disability insurance preferred.
• Able to pass SSA Suitability background screening.

Responsibilities

• Screen potential program participants through outbound calls and education.
• Develop Individual Work Plans (IWPs) with personalized employment goals.
• Assist Ticketholders with resume development, interview prep, and job search strategies.
• Ensure compliance and coordinate with the team on program operations.

Skills

Outbound education calls

High-volume outreach

Empathy and communication

Education

Bachelor's Degree or equivalent

2+ years in related field

Tools

Salesforce

CRM platforms

Job description

Return-to-Work Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as a Return-to-Work Specialist! The Return-to-Work Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program. This position is primarily responsible for conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work. In addition to outreach and lead screening, the specialist assists clients in developing Individual Work Plans, outlining personalized employment goals and the steps needed to achieve them. The role also includes providing some services to Ticketholders during the job acquisition phase such as resume support, interview preparation, job search assistance, and referrals to appropriate resources. This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work.

Essential Functions

The Return-to-Work Specialist supports front-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase. As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor. To be successful, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Serve as a primary point of contact at the front-end of the process, engaging in a high volume of outbound and inbound calls and emails to educate and screen potential program participants. Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment. Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies. Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation. Collaborate with team members by completing additional tasks to support overall program operations.

Qualifications

• Experience and confident in high volume outbound educational calls from warm leads
• Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field
• 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization preferred
• Able to pass a Social Security Administration (SSA) Suitability background screening.
• Proficiency in Salesforce or similar CRM platforms preferred
• Work Incentive Practitioner Credentials (WIP-C) preferred

Benefits & Perks

• Compensation is $19.50/hr
• Start date scheduled for Tuesday, October 13th
• Remote opportunity available with equipment provided
• Full-time schedule - M-F 830am - 530pm EST
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement
• Generous paid time off plan and paid holidays
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader

About Brown & Brown Absence Services Group

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

Pay Range 19.50 - 19.50 Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.