Employee Benefits Account Specialist

Brown & Brown, Inc.; New Jersey; Hybrid; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. in Lambertville, NJ seeks an Employee Benefits Account Specialist to support the sales and account management teams with client service across medical, dental, vision, FSA, COBRA and related benefits.

You will assist in claims, enrollment inquiries, renewals, and compliance communications while building knowledge of industry trends and mandated requirements. The role requires a NJ Life & Health license within 60 days, a Bachelor’s degree (preferred), and 2+ years in

Qualifications

• Bachelor’s degree strongly (Preferred).
• Proficient knowledge in Microsoft Windows environment, including Word, Excel, Power Point, and Publisher.
• Proficient knowledge of the use of office equipment (including copy machines, printers, faxes, binding machines).
• 2+ years of progressive experience in Insurance, Human Resources, or a Brokerage Firm.

Responsibilities

• Provide direct daily support to an assigned book of business, and the respective Producer and Account Executive.
• Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
• Research and resolve employee claims and enrollment inquiries and/or discrepancies within a reasonable timeframe.
• Provide documentation to client employees regarding active medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and NJ State Mandates, and other related employee benefit topics.
• Understand the health and benefits of products, services and tools to educate membership of what is available through their existing program(s).
• Remain current on industry trends and information, new product development, legislation, coverage, and technology.
• Assist in the preparation of customer renewal proposals while ensuring the use of internal required documents.
• Assist in the review of internal compliance and client disclosure requirements, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.
• Assist in the documenting of sales information into the internal management database.
• Assist in client specific projects as assigned, including but not limited to implementation of a carrier transition, dependent verification audits, billing reconciliation, wellness initiatives, compensation statements, enrollment processing, and consultant invoicing.
• Participate in client calls and meetings as appropriate.
• Promote teamwork, support, and a positive attitude in the office and with other coworkers.

Skills

Bachelor’s degree (Preferred)

Microsoft Windows

Office equipment familiarity

Customer service

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Publisher

Office equipment

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Account Specialist to join our growing team in Lambertville, NJ! The Employee Benefits Account Specialist is responsible for client service support to the sales and account management team using a variety of skills and knowledge of the insurance market, products and legislation. Handles all aspects of account servicing for small books of business and/or ancillary lines under supervision.

How You Will Contribute:

• Provide direct daily support to an assigned book of business, and the respective Producer and Account Executive.
• Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
• Research and resolve employee claims and enrollment inquiries and/or discrepancies within a reasonable timeframe.
• Provide documentation to client employees regarding active medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and NJ State Mandates, and other related employee benefit topics.
• Understand the health and benefits of products, services and tools to educate membership of what is available through their existing program(s).
• Remain current on industry trends and information, new product development, legislation, coverage, and technology.
• Assist in the preparation of customer renewal proposals while ensuring the use of internal required documents.
• Assist in the review of internal compliance and client disclosure requirements, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.
• Assist in the documenting of sales information into the internal management database.
• Assist in client specific projects as assigned, including but not limited to implementation of a carrier transition, dependent verification audits, billing reconciliation, wellness initiatives, compensation statements, enrollment processing, and consultant invoicing.
• Participate in client calls and meetings as appropriate.
• Promote teamwork, support, and a positive attitude in the office and with other coworkers.

Licenses & Certifications:

NJ Life and Health license in good standing, required within 60 days of hire.

Skills & Experience to be Successful:

• Bachelor’s degree strongly (Preferred)
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge of the use of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.).
• 2+ years of progressive experience in Insurance, Human Resources, or a Brokerage Firm.

Pay Range $30.00 - $38.00 Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.