Return-to-Work Coordinator

Transdev; Los Angeles (CA); On-site; USD 71,000 - 81,000; Full time

Benefits offered by this job

Vacation

Sick Days

Holidays

401(k) Retirement Plan

Medical, Dental & Vision

Life Insurance

Short-term Disability

Voluntary Long-term Disability

Job summary

Transdev is seeking a Return-to-Work Coordinator in Los Angeles, CA to manage the safe, timely return of injured employees to TAS operations. You will coordinate cases, evaluate work restrictions, and identify modified duties that support recovery while protecting safety.

You will collaborate with Safety, Operations, HR, supervisors, and medical contacts to develop and monitor individualized return-to-work plans and ensure proper documentation and communication throughout the process.

Qualifications

• Two or more years of experience coordinating return-to-work, workers compensation, occupational health, disability management, safety, human resources, or a closely related program.
• Demonstrated experience identifying modified tasks or transitional work that accommodates documented injuries or functional restrictions.
• Experience developing and monitoring individualized return-to-work or modified-duty plans.
• Ability to compare job demands with documented functional abilities and identify practical work options.
• Understanding of injury case coordination, claim processes, confidentiality, and workplace accommodation concepts.
• Strong communication skills and the ability to work effectively with injured employees, supervisors, operations leaders, and external partners.
• Ability to manage multiple active cases, deadlines, follow-ups, and documentation requirements.
• Strong judgment, empathy, organization, and attention to detail.
• Proficiency with Microsoft Office or Google Workspace and experience maintaining accurate case or program records.

Responsibilities

• Serve as the primary Safety team coordinator for injured employees returning to TAS operations.
• Maintain regular, respectful communication with employees throughout the recovery and return-to-work process.
• Review authorized documentation describing functional abilities and work restrictions, then compare those restrictions with job demands and operational tasks.
• Partner with Operations and supervisors to identify safe, productive modified duties, transitional assignments, adjusted schedules, graduated hours, or other practical work strategies.
• Create written return-to-work plans that clearly document approved duties, restrictions, schedules, responsibilities, review dates, and expected duration.
• Confirm that supervisors understand the employee’s approved work restrictions and the boundaries of the modified-duty assignment.
• Monitor employee progress, follow up at established intervals, and coordinate updates when restrictions or operational conditions change.
• Escalate concerns when an assignment may conflict with documented restrictions, create a safety risk, or no suitable work is available.
• Coordinate information and next steps with Human Resources, claims administrators, medical or occupational-health contacts when authorized, and other approved partners.
• Maintain a current library of TAS job demands, physical requirements, and potential modified- duty tasks across operational teams.
• Support supervisors in identifying meaningful work that accommodates temporary restrictions while preserving operational value.
• Track case status, restricted-duty days, lost-time days, return-to-work dates, plan completion, and other approved program measures.
• Maintain accurate case notes, correspondence, approvals, and supporting documentation in approved systems.
• Protect medical, employee, claim, and operational information and share it only with authorized individuals who have a business need to know.
• Identify recurring injury-management barriers and recommend process improvements, training, or preventive actions.
• Provide return-to-work education and practical guidance to TAS leaders and supervisors.

Skills

Return-to-work coordination

Injury case coordination

Communication skills

Confidentiality & privacy

Multitasking & organization

Education

Bachelor's degree in occupational health, safety, human resources, nursing, rehabilitation, business, or related field

Tools

Microsoft Office

Google Workspace

Job description

Overview:

The Return-to-Work Coordinator will manage the safe, timely, and sustainable return of injured or recovering employees to TAS operations. As a member of the Safety team, this role will coordinate each return-to-work case, evaluate documented work restrictions against operational requirements, and help identify appropriate modified or transitional duties that support recovery without compromising employee or workplace safety.

The coordinator will work closely with injured employees, Safety, Operations, Human Resources, supervisors, claims partners, and authorized healthcare contacts. The ideal candidate has practical experience developing modified duty solutions, managing injury cases, communicating with compassion and clarity, and balancing employee capabilities with the essential needs of the operation.

Pay Rate: $70,720 – maximum $81,120.

Transdev is proud to offer:

• Vacation: Minimum of (2) weeks.
• Sick Days: 5 Days
• Holidays: 6 Days
• Other standard benefits:
• 401(k) Retirement Plan
• Medical, Dental & Vision
• Life Insurance
• Short-term Disability
• Voluntary Long-term Disability

The above listed benefits are the corporate office policy. Benefits vary by location.

Key Responsibilities:

• Serve as the primary Safety team coordinator for injured employees returning to TAS operations.
• Maintain regular, respectful communication with employees throughout the recovery and return-to-work process.
• Review authorized documentation describing functional abilities and work restrictions, then compare those restrictions with job demands and operational tasks.
• Partner with Operations and supervisors to identify safe, productive modified duties, transitional assignments, adjusted schedules, graduated hours, or other practical work strategies.
• Create written return-to-work plans that clearly document approved duties, restrictions, schedules, responsibilities, review dates, and expected duration.
• Confirm that supervisors understand the employee’s approved work restrictions and the boundaries of the modified-duty assignment.
• Monitor employee progress, follow up at established intervals, and coordinate updates when restrictions or operational conditions change.
• Escalate concerns when an assignment may conflict with documented restrictions, create a safety risk, or no suitable work is available.
• Coordinate information and next steps with Human Resources, claims administrators, medical or occupational-health contacts when authorized, and other approved partners.
• Maintain a current library of TAS job demands, physical requirements, and potential modified- duty tasks across operational teams.
• Support supervisors in identifying meaningful work that accommodates temporary restrictions while preserving operational value.
• Track case status, restricted-duty days, lost-time days, return-to-work dates, plan completion, and other approved program measures.
• Maintain accurate case notes, correspondence, approvals, and supporting documentation in approved systems.
• Protect medical, employee, claim, and operational information and share it only with authorized individuals who have a business need to know.
• Identify recurring injury-management barriers and recommend process improvements, training, or preventive actions.
• Provide return-to-work education and practical guidance to TAS leaders and supervisors.

Required Education and Experience:

• Two or more years of experience coordinating return-to-work, workers compensation, occupational health, disability management, safety, human resources, or a closely related program.
• Demonstrated experience identifying modified tasks or transitional work that accommodates documented injuries or functional restrictions.
• Experience developing and monitoring individualized return-to-work or modified-duty plans.
• Ability to compare job demands with documented functional abilities and identify practical work options.
• Understanding of injury case coordination, claim processes, confidentiality, and workplace accommodation concepts.
• Strong communication skills and the ability to work effectively with injured employees, supervisors, operations leaders, and external partners.
• Ability to manage multiple active cases, deadlines, follow-ups, and documentation requirements.
• Strong judgment, empathy, organization, and attention to detail.
• Proficiency with Microsoft Office or Google Workspace and experience maintaining accurate case or program records.
• Bachelor’s degree in occupational health, safety, human resources, nursing, rehabilitation, business, or a related field - or equivalent relevant experience.

Preferred Qualifications:

• Experience supporting transportation, fleet, logistics, field operations, or another safety- sensitive workforce.
• Experience working with job-demand analyses, functional abilities, ergonomics, or physical- demand documentation.
• Familiarity with incident investigations, injury trends, absence management, and claims data.
• Professional certification or formal training in disability management, case management, occupational health, safety, or workers; compensation.
• Experience training supervisors on modified duty, work restrictions, and effective employee reintegration.

Physical Requirements:

• Must be able to occasionally lift and/or move up to 50 pounds.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Travel 10‑15% of the time.

Core Competencies:

• Return-to-work and modified-duty planning
• Injury case coordination
• Employee-centered communication
• Operational and safety awareness
• Confidentiality and professional judgment
• Problem-solving and task matching
• Cross-functional collaboration
• Documentation and follow-through
• Conflict resolution and respectful escalation

Measures of Success:

Success in this role may be measured by:

• Timely contact with injured employees and prompt initiation of return-to-work planning.
• Safe and appropriate placement in modified or transitional duties.
• Duration and sustainability of return-to-work outcomes.
• Accurate case documentation, timely follow-up, and compliance with approved restrictions and plans.
• Reduction in preventable delays, unnecessary lost time, and repeat case-management issues.
• Quality of collaboration with employees, supervisors, Operations, Human Resources, and claims partners.
• Practical use of the TAS modified-duty task library and identification of program improvements.

Pre-Employment Requirements:

• Must be 21 years old.
• All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening.
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
• Applicants must be legally authorized to work in the United States at the time of hire. This position does not provide current or future employment visa sponsorship.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Drug-free workplace:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 9326

Pay Group: 55P

Cost Center: 569

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.