Return Experience Agent: Car Rental Concierge

Europcar Mobility Group Denmark; Denver (CO); On-site; USD 25,000 - 39,000; Full time

Job summary

Europcar Mobility Group is seeking a personable Return Agent to be the face of our brand and deliver top-notch service for customers returning vehicles. You will greet customers warmly, inspect vehicles for damage and fuel, secure keys, remove belongings, and document any issues for management.

You will review contracts and clarify charges, while supporting the team with additional tasks to meet business needs.

Responsibilities

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Conduct thorough inspections of returning vehicles, checking for damage, recording mileage, and verifying fuel levels.
• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
• Perform other duties as assigned to support business needs and objectives

Job description

Europcar Mobility Group is seeking a personable Return Agent to be the face of our brand and deliver top-notch service for customers returning vehicles. You will greet customers warmly, inspect vehicles for damage and fuel, secure keys, remove belongings, and document any issues for management.

You will review contracts and clarify charges, while supporting the team with additional tasks to meet business needs.