Return Agent - Ontario Airport

National Car Rental; Ontario (CA); On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Health Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is hiring a Return Agent at our Ontario, CA location. The role focuses on greeting customers, processing returns, verifying vehicle condition, and handling charges with a friendly, efficient approach.

You must be reliable and able to work 40 hours weekly, including days, nights, weekends and holidays. We offer paid time off, employee rental car discounts, health, dental, and vision insurance, plus training and development opportunities.

Qualifications

• Minimum 1 year customer service experience (retail or customer-facing preferred).
• Must have a valid driver’s license.
• Must be 18+ and able to work full-time including days, nights, weekends and holidays.

Responsibilities

• Greet customers as they arrive on the lot using prescribed dialogue.
• Identify and log found personal belongings and damaged/incomplete details; submit to lost and found or reporting as needed.
• Explain rental charges and provide accurate receipts.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise, National, and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This pay for this position starts at $18.25/hour

This position is located at 3450 E Airport Dr. Ste 400. Ontario, CA 91761.

We Offer

• Paid time off
• Employee rental car discounts
• Health Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• This is a Union position and the schedule is based on a shift bid.
• Must have open availability to work 40 hours/week including days, nights, weekends, and holidays.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• Must be at least 18 years old.
• This position requires a valid drivers license.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year prior customer service experience (retail, customer facing preferred)
• Must have basic computer skills
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observances, must be available to work full time and able to work days, nights, weekends and holidays

Equal Opportunity Employer/Disability/Veterans

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.