Return Agent - Eugene Airport (EUG)

Enterprise Holdings; Eugene (OR); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Return Agent at Eugene Regional Airport, OR. The role involves greeting customers, processing returns, reviewing charges, and directing customers to the airport terminal.

The position offers full-time hours, competitive benefits, and opportunities for bonuses. Located at 28801 Douglas Drive Suite #7, Eugene, OR 97402, this role requires a high school diploma or GED, at least 6 months of customer service or retail experience, and a valid driver's license.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of prior customer service, retail, or administrative support experience.
• Valid driver’s license with harmless driving record in past 3 years.
• No drug or alcohol related event on driving record in past 3 years.
• Must be authorized to work in the United States without sponsorship.
• Must be able to work 8:00 AM–6:00 PM Sunday–Thursday.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Identify lost items and process accordingly.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Thank customers and solicit feedback on service quality.
• Check vehicles for damage and direct to the appropriate reporting counter.
• Verify fuel levels and complete any required service alerts.
• Maintain organized lots and ensure smooth traffic flow.
• Pursue self-improvement through training and goal setting.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Retail experience

Administrative support

Valid driver’s license

Punctuality

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent.The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This full time opportunity is located at 28801 Douglas Drive Suite #7 Eugene, OR 97402 (Eugene Regional Airport) and starts at $17.50 / hour plus bonus opportunities.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 6 months ofprior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule:8:0 AM -6:0 PM Sunday-Thursday
• Must be at least 18 years old