Administrative Support Specialist

State Treasurer; Raleigh (NC); Hybrid; USD 41,000 - 72,000; Full time

Benefits offered by this job

Health insurance options

Standard and supplemental retirement计划

NC Flex program

Paid vacation, sick, and community服务用休

Paid parental leave

Job summary

North Carolina Department of State Treasurer is seeking a position in the Retirement Processing Section of the Retirement Systems Division to handle processing estimate requests, service purchases, affidavit calculations, service audits, and earnable allowance requests.

The role requires strong communication, organization, and ability to interpret laws and policies. Inquiries remain confidential, and the position offers a hybrid telework option with routine office and remote workdays.

Qualifications

• Ability to communicate effectively, both orally and in writing.
• Ability to organize, prioritize, and manage multiple tasks and responsibilities efficiently while maintaining accuracy and attention to detail.
• Ability to understand and interpret laws and policies.

Responsibilities

• Performs service audits by reviewing member history and employer reports to determine months of creditable service.
• Research gaps in employment history.
• Analyzes service related to disability requests.
• Researches non-contributory time associated with Workers’ Compensation and disability.
• Verifies information with employers on employment dates, employment gaps, length of service and any other member history.
• Responds to internal and external emails from customers.
• Assists with Service Estimates and Service Purchases as needed.

Skills

Communication (oral & writing)

Organization & multitasking

Policy interpretation

Education

High School Diploma or GED

Job description

About Us

Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department.

Description of Work

This position is located in the Retirement Processing Section of the Retirement Systems Division. This position is responsible for processing estimate requests, service purchases, affidavit calculations, service audits, and earnable allowance requests.

Knowledge, Skills and Abilities / Management Preferences

• The anticipated hiring rate for this position is up to $54,156.00, based on available funding and internal equity considerations.

Job Description

• Performs service audits by reviewing member history and employer reports to determine months of creditable service.
• Research gaps in employment history.
• Analyzes service related to disability requests.
• Researches non-contributory time associated with Workers’ Compensation and disability.
• Verifies information with employers on employment dates, employment gaps, length of service and any other member history.
• Responds to internal and external emails from customers.
• Assists with Service Estimates and Service Purchases as needed.

Inquiries and applications will be kept strictly confidential.

Qualifications

• Ability to communicate effectively, both orally and in writing.
• Ability to organize, prioritize, and manage multiple tasks and responsibilities efficiently while maintaining accuracy and attention to detail.
• Ability to understand and interpret laws and policies.

Management Preferences

• Experience in research and documentation of findings.
• Experience in written correspondence.

Salary

• The anticipated hiring rate for this position is up to $54,156.00, based on available funding and internal equity considerations.
• Salary Range – $41,206.00–$72,113.00.
• Position is Subject to FLSA Overtime.

Minimum Education and Experience

The minimum Education and Experience is a high school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience. If that language appears below, then you may qualify through years of education or years of directly related experience, or a combination of both. See oshr.nc.gov/experience-guide for details.

Closing Date

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

Telework and Work Location

This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Health Benefits

• Employees can participate in health insurance options.
• Employees can participate in standard and supplemental retirement plans.
• Employees can participate in the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• Paid parental leave is available to eligible employees.

Equal Opportunity Employer

The North Carolina Department of State Treasurer (DST) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

Background Check

• Applicants will be subject to a criminal background check.
• The selected candidate will be subject to a criminal history background check through Castle Branch.
• One or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript).
• The selected candidate will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer.
• All offers of employment are conditional until the satisfactory completion of the background check.

Veteran and National Guard Preference

Veteran’s and National Guard Preference Applicants seeking Veteran's Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Contact Information

If there are any questions about this posting, other than your application status, please email the NC Department of State Treasurer at [e-mail].