Retirement Plan Services Associate

TEKsystems; Memphis (TN); Hybrid; USD 47,000 - 49,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax & RPH

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Memphis, TN is hiring for a contract-to-hire role focused on email support, retirement plan administration, and client issue resolution. The role requires accuracy with regulatory compliance, CRM experience, and strong communication skills.

The position operates in a hybrid schedule after training, with 3 days in-office and 2 days remote. The pay rate is $23 per hour, with benefits eligibility for a temporary position.

Qualifications

• Data Entry Assessment Required.
• 2+ years of recent experience in financial services, ideally retirement planning.
• Experience with a CRM is preferred.
• Call center/phone experience with strong professional demeanor.
• MS Office Suite proficiency.
• Minimum HS Diploma (BS preferred).

Responsibilities

• Answers and responds to email inquiries regarding issues.
• Processes forms and basic transactions such as roll overs, transfers, and death certificates.
• Diagnoses issues and provides client-driven solutions meeting IRS rules.
• Interprets retirement plan rules and regulations.
• Audits account activity for regulatory compliance.
• Reviews client requests for corrections and guides branches on resolution.
• Maintains retirement plan knowledge via resources and training.
• Communicates with internal departments to resolve issues.
• Reviews daily productivity reports to evaluate performance.

Skills

Data entry

Call center

MS Office

Education

HS Diploma

BS Preferred

Tools

CRM

Job description

Memphis, TN

Hybrid Schedule after training (3 days in-office, 2 days remote)

Pay Rate: $23/hr

Schedule: Monday - Friday 8:30am-5pm

Description

• Answers and responds to email inquiries regarding issues
• Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates
• Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements
• Interprets rules and regulations by applying retirement plan knowledge
• Conducts audits of account activity to ensure transactions meet regulatory compliance
• Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution
• Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training
• Communicates, researches and resolves issues with other internal departments
• Reviews daily reports of individual productivity to evaluate personal performance

Qualifications

• Data Entry Assessment Required
• 2+ years of RECENT experience w/in financial services—ideally retirement planning industry
• Experience W/ a CRM, Preferred
• Call center experience/phone experience, preferred + strong professional demeanor (verbal/written)
• MS Office Suite
• Minimum HS Diploma, BS Preferred

#eastpriority26

Job Type & Location

This is a Contract to Hire position based out of Memphis, TN.

Pay And Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Memphis, TN.

Application Deadline: This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.