Member Service Representative (Level 1)

TEKsystems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

Transportation benefits

Job summary

TEKsystems is hiring a Member Service Representative to support a Fortune 100 financial institution in Pensacola, FL. You will serve as the first point of contact, handling account inquiries and providing exceptional service in a fast-paced call center.

Responsibilities include assisting with account services, debit card requests, and maintenance while navigating multiple systems and ensuring policy compliance. Training is on-site with potential for a hybrid schedule after successful onboarding.

Qualifications

• Minimum 1 year of customer service experience.
• Experience in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to navigate multiple systems.
• Problem-solving and conflict-resolution abilities.
• Comfortable working in a high-volume call environment.
• High School Diploma or GED required.
• Ability to receive and apply coaching and feedback.
• Strong attendance and reliability.

Responsibilities

• Handle a high volume of inbound member calls regarding account services.
• Assist members with account inquiries, debit card requests, transfers, and maintenance.
• Research and resolve member concerns with accurate information.
• Navigate multiple computer systems while documenting interactions.
• Maintain compliance with banking policies and procedures.
• Identify opportunities to offer additional products or services.
• Deliver a positive member experience with professionalism and empathy.

Skills

Customer service

Fast-paced environment

Verbal & written communication

Computer skills

Problem solving

High-volume calls

Coaching & feedback

Attendance & reliability

Education

High school diploma or GED

Tools

CRM software

Job description

• Medical, dental & vision
• Transportation benefits

TEKsystems is currently hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL.

Job Description

As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience.

Responsibilities

• Handle a high volume of inbound member calls regarding account services and banking products.
• Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
• Research and resolve member concerns while providing accurate and timely information.
• Navigate multiple computer systems simultaneously while documenting interactions.
• Maintain compliance with banking policies, procedures, and regulatory requirements.
• Identify opportunities to provide additional products or services that meet member needs.
• Deliver a positive member experience by demonstrating professionalism, empathy, and problem‑solving skills.

Skills & Qualifications

• Minimum 1 year of customer service experience.
• Experience working in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Problem‑solving and conflict‑resolution abilities.
• Comfortable working in a high‑volume call environment.
• High School Diploma or GED required.
• Ability to receive and apply coaching and feedback.
• Strong attendance and reliability.

Schedule (Post‑Training)

• Typical shift examples:
  • 1:30 PM – 11:00 PM CST
  • 1:00 PM – 10:30 PM CST
  • 12:30 PM – 10:00 PM CST
  • 12:00 PM – 9:30 PM CST

Must be available to work one weekend day as part of a rotating schedule.

Work Environment

• Training is fully on‑site in Pensacola, FL.
• After successful completion of training, associates may transition to a hybrid schedule.
• Candidates must reside within 60 miles of the Pensacola campus.
• Home internet must meet company requirements if participating in a hybrid schedule.

Pay

$19.75/hour

• Overtime opportunities available
• Contract-to-Hire opportunity
• Long‑term career growth potential with a Fortune 100 Financial Institution.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Workplace Type This is a hybrid position in Pensacola, FL. Application Deadline This position is anticipated to close on September 25, 2026. Job Type & Location This is a Contract to Hire position based out of Pensacola, FL.

Pay And Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.