Retirement Plan Operations Expert

Lead Advisor; United States; On-site; USD 65,000 - 105,000; Full time

Job summary

Lead Advisor is a wealth management consulting and search firm. The Retirement Plan Operations Specialist supports the day-to-day servicing and operational needs of the firm's retirement plan business.

It serves as a technical and operational resource for existing retirement plan relationships, helping ensure service requests, documentation, vendor coordination, plan reviews, and ongoing plan requirements are handled accurately, timely, and consistently.

Qualifications

• Experience in retirement plan servicing, administration, and relationship management.
• Knowledge of 401(k) plan administration, recordkeepers, and TPA relationships.
• Understanding ERISA, DOL, and IRS requirements for fiduciary considerations.
• Experience coordinating service requests, plan reviews, vendor documentation, and ongoing plan requirements.

Responsibilities

• Manage day-to-day servicing and administration of the firm’s existing retirement plan relationships within established processes and service standards.
• Coordinate and track plan sponsor and advisor service requests, plan updates, documentation, deadlines, and outstanding items through completion.
• Maintain accurate plan information, sponsor contacts, vendor relationships, service history, and required documentation within the firm's systems.
• Participate in plan sponsor meetings when technical or service expertise is needed.
• Demonstrate ownership and follow-through on assigned service matters from initiation through resolution, including timely communication of status and outstanding items.
• Serve as an operational point of contact with recordkeepers, third party administrators, and other retirement plan service providers.
• Coordinate service requests, plan updates, documentation, and issue resolution with external partners.
• Track outstanding vendor items and timely elevate unresolved, higher-risk, compliance-related, or out-of-scope matters to the appropriate internal leaders or resources.

Skills

Retirement plan servicing

Plan sponsorship servicing

Vendor relationships

Documentation coordination

ERISA knowledge

DOL/IRS fiduciary knowledge

Communication skills

Independence

FINRA registrations

Education

Bachelor's degree or equivalent experience

Retirement plan designation like QKA/CPFA/QPFC or comparable

Job description

Lead Advisor is a wealth management consulting and search firm. The Retirement Plan Operations Specialist supports the day-to-day servicing and operational needs of the firm's retirement plan business.

It serves as a technical and operational resource for existing retirement plan relationships, helping ensure service requests, documentation, vendor coordination, plan reviews, and ongoing plan requirements are handled accurately, timely, and consistently.