Retirement Plan Administration: Strategic Director

ADP, Inc.; Florham Park (NJ); On-site; USD 115,000 - 214,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Matched retirement savings

Wellness program

Short- and long-term disability

Volunteer time off

Job summary

ADP Retirement Services is hiring a Director, Retirement Plan Administration in Florham Park, NJ. You will provide strategic leadership for a team delivering retirement plan administration, compliance, and relationship management services to ensure client retention and business growth.

This role requires balancing operational excellence with strategic thinking, driving continuous improvement, risk management, and employee development while collaborating across the organization to influence

Qualifications

• 8+ years of experience in Retirement Services, retirement plan administration, fiduciary services, compliance consulting, relationship management, or a related field.
• 5+ years of leadership experience directing managers, consultants or professional teams.
• Deep understanding of qualified retirement plan administration, ERISA regulations and fiduciary responsibilities.
• Experience collaborating with TPAs, financial advisors, fiduciary service providers, plan sponsors or similar partners.
• Proven ability to lead large-scale initiatives and influence cross-functional stakeholders.
• Strong business acumen with use of operational metrics to drive results.
• Excellent communication and executive-level relationship management skills.
• College degree is not strictly required, skills and experience take precedence.

Responsibilities

• Provide strategic leadership for Retirement Plan Administration team and ensure delivery of operations, compliance, and relationship management services.
• Balance operational excellence with strategic thinking to enhance partner satisfaction, compliance, risk management, and employee development.
• Collaborate across Retirement Services and the broader organization to influence strategy and problem-solve.
• Develop and maintain strong partnerships with clients and internal stakeholders to drive client retention and growth.
• Lead transformational initiatives improving processes, tools, workflows and service delivery models.
• Lead staffing strategies, performance reviews, and succession planning.

Skills

Retirement Services

Relationship management

Leadership experience

ERISA knowledge

Fiduciary services

Compliance

Executive communication

Education

College degree preferred

Job description

ADP Retirement Services is hiring a Director, Retirement Plan Administration in Florham Park, NJ. You will provide strategic leadership for a team delivering retirement plan administration, compliance, and relationship management services to ensure client retention and business growth.

This role requires balancing operational excellence with strategic thinking, driving continuous improvement, risk management, and employee development while collaborating across the organization to influence