Retirement Client Advisor

UMB Bank; Minneapolis (MN); On-site; USD 141,000 - 208,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Health insurance

Health savings account

Tuition reimbursement

Employee assistance program

Fitness reimbursement

Job summary

UMB Bank is seeking a Retirement Client Advisor to generate new business opportunities and manage a defined customer portfolio. The role acts as the primary contact for clients, presents formal proposals, and maintains ongoing prospects for development.

The position emphasizes building loyalty by listening to client needs, educating on market conditions, and delivering education programs for plan participants, with collaboration across Portfolio Management, Research, and leadership.

Qualifications

• Bachelor's degree in Business Administration/Management, Finance or related field or equivalent work experience.
• 5-7 years in the financial services industry with a minimum of 3 years specific experience in a sales role.
• Broad knowledge of financial markets, asset allocation principles, and financial products.
• Experience in investment manager selection and monitoring a plus.
• Prior experience with DC retirement plans and understanding of ERISA, DOL, and IRS regulations.
• Solid understanding of plan design, compliance and testing, and industry standards.
• Good written/verbal communication, organization and client service skills.
• Ability to maintain professional working relationships with internal and external clients.
• Ability to interpret documents and resolve technical problems.
• Critical thinking and problem-solving skills to identify and recommend appropriate follow-up action.

Responsibilities

• Delivers exceptional service in managing his/her book of business and building client relationships
• Partners with internal Portfolio Management and Research to fully understand market narrative, manager selection and monitoring, strategy decisions, and effectively communicate recommendations
• Regularly meets with clients for on-going plan/investment reviews
• Educates and communicates with clients about market conditions, plan/account investments, performance, strategy, changes in regulatory or tax environment, and other factors which may influence plan decisions
• Provides consultation to plan sponsors on the development of a participant education program to support the client’s objectives
• Facilitate or deliver participant education and advice
• Creates and maintains networking relationships to create a pipeline of business
• Achieves annual new business revenue goals for assigned accounts and/or territory
• Maintains client information in a CRM tool
• Understands the benefits of products and effectively differentiate UMB's Retirement Services from the competition
• Provides interdisciplinary expertise to clients when needed while partnering with bank leadership and other departments
• Performs other duties as assigned.

Skills

Client relationship management

Sales in financial services

Communication skills

Critical thinking

Problem solving

Education

Bachelor's Degree in Business Administration/Management, Finance or related field

Tools

CRM software

Job description

The Retirement Client Advisor generates new business opportunities and manages a customer portfolio defined in the business plan. This involves being the primary contact for new or existing customers, presenting formal product proposals, and maintaining ongoing prospects for new business development. This role focuses on building customer relationships and gaining loyalty by listening and responding to customers’ needs.

How you'll spend your time:

• Delivers exceptional service in managing his/her book of business and building client relationships
• Partners with internal Portfolio Management and Research to fully understand market narrative, manager selection and monitoring, strategy decisions, and effectively communicate recommendations
• Regularly meets with clients for on-going plan/investment reviews
• Educates and communicates with clients about market conditions, plan/account investments, performance, strategy, changes in regulatory or tax environment, and other factors which may influence plan decisions
• Provides consultation to plan sponsors on the development of a participant education program to support the client’s objectives
• Facilitate or deliver participant education and advice
• Creates and maintains networking relationships to create a pipeline of business
• Achieves annual new business revenue goals for assigned accounts and/or territory
• Maintains client information in a CRM tool
• Understands the benefits of products and effectively differentiate UMB's Retirement Services from the competition
• Provides interdisciplinary expertise to clients when needed while partnering with bank leadership and other departments
• Performs other duties as assigned.

We're excited to talk to you if:

• You have a Bachelor' Degree in Business Administration/Management, Finance or related field or equivalent work experience
• 5-7 years in the financial services industry with a minimum of 3 years specific experience in a sales role
• Broad knowledge of financial markets, asset allocation principles, and financial products
• Experience in investment manager selection and monitoring a plus
• Prior experience with DC retirement plans and understanding of regulations related to ERISA, DOL, and IRS
• Solid understanding of plan design, compliance and testing, and industry standards
• Good written/verbal communication, organization and client service skills
• Ability to maintain professional working relationships with internal and external clients
• Ability to interpret documents and resolve technical problems
• Critical thinking and problem-solving skills to identify and recommend appropriate follow-up action

Bonus points if:

• Chartered Financial Analyst - CFA - CFA Institute
• Certified Investment Management Analyst (CIMA) - Investment Management Consultants Association - IMCA
• Qualified Plan Financial Consultant (QPFC) - National Association of Plan Advisors
• Certified Financial Planner - CFP - Certified Financial Planner Board of Standards, Inc.

Compensation Range:

$141,354 - $207,900

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursementan associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

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