Retirement Administration Senior Professional

J.P. Morgan; Newark (DE); On-site; USD 50,000 - 90,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen erfahrenen Retirement Administration Senior Professional, um das Team in der Verwaltung von Rentenleistungen zu unterstützen. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Dokumentationen, die Validierung von Teilnehmerinformationen und die Zusammenarbeit mit verschiedenen Stakeholdern. Das Unternehmen bietet eine dynamische und unterstützende Arbeitsumgebung, in der Ihre Fähigkeiten zur Problemlösung und Ihr Engagement für den Kundenservice geschätzt werden. Wenn Sie eine Leidenschaft für Rentenverwaltung haben und in einem Team arbeiten möchten, das sich für Exzellenz einsetzt, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Starke Kundenservicefähigkeiten und die Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.
• Erfahrung in der Verwaltung von Renten- und Leistungsfällen ist von Vorteil.

Responsibilities

• Verarbeiten und Aktualisieren von Dokumentationen zu Renten- und Leistungsfällen.
• Zusammenarbeit mit dem Aktuar und Unterstützung bei der Datenbeschaffung.

Skills

Kundenservicefähigkeiten

Organisationsfähigkeiten

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Verbal- und schriftliche Kommunikationsfähigkeiten

Education

Bachelor-Abschluss oder gleichwertige Erfahrung

Tools

Microsoft Word

Microsoft Excel

Oracle HCM

PeopleSoft

Service Now

Job description

Global Employee Services (GES) is a best-in-class global HR service delivery organization, servicing the entire global population of JPMC, currently totaling over 270,000 employees worldwide, in 60 countries. GES provides vital services in the area of Payroll, Employee Servicing, Employee On and Off Boarding, Data Management, Retirement Benefits Administration and Project Management. GES supports the firm in achieving its strategic priorities by leveraging the core principles that define the group’s culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.

As a Retirement Administration Senior Professional within our team, you will be responsible for supporting the Retirement Services Team. Responsibilities include, but not limited to, acknowledging, processing and updating all inbound documentation as it relates to Pension, Retirement and Benefits case work. Handling the distribution of various Fulfillment items and products and updating employee/former employee Oracle HCM and PeopleSoft records as needed.

This position requires a full-time commitment to working 100% in-office, ensuring seamless collaboration and direct engagement with our team

Job Responsibilities

• Research and validate participant information in accordance with Plan rules and regulations
• Validate accuracy of documentation received from employees/former employees
• Prepare and review calculations, distribution packages and payments
• Collaborate with actuary as needed
• Process pension distribution forms received daily
• Process Retirement Services cases in Service Now as needed
• Manage workflow to assure cases and fulfillment distributions are completed within the required Service Level Agreement (SLA)
• Support data gathering and research on moderate to complex cases
• Handle both telephone and written inquires
• Research and respond to escalations as needed

Required qualifications, capabilities, and skills

• Strong customer service skills (the position requires outbound calls with participants)
• Strong organizational skills and ability to multitask
• Strong analytical and problem-solving skills
• Ability to work independently to meet established SLA’s in a fast-paced environment
• Must be able to effectively manage through peak volume periods
• Strong verbal and written communications skills, with proven ability to work with all levels of personnel
• Requires attention to detail and the ability to follow through and resolve outstanding issues
• Proficient with Microsoft products; including Word and Excel
• Must be able to maintain a high degree of confidentially
• Demonstrate initiative, be a self-starter, fast learner, and team player

Preferred qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience
• Several years’ experience in Pension/Retirement administration preferred