RetinaOS Technical Support Specialist Customer Impact

McKesson Corporation; United States; Remote; USD 34,000 - 58,000; Full time

Job summary

McKesson Corporation is seeking a Technical Service Specialist to serve as the primary contact for RetinaOS‑related inquiries. You will troubleshoot issues, educate users on platform features, and guide customers through workflows to maximize value.

This role emphasizes customer satisfaction and timely resolution within a fast-paced healthcare technology environment. Responsibilities include handling support cases end-to-end, collaborating with internal teams and external partners, and

Qualifications

• 2+ years of Technical Support for customer-facing product.
• 2+ years of experience supporting customer-facing software applications.
• Excellent verbal and written communication skills.
• Solid understanding of software applications and RetinaOS troubleshooting.

Responsibilities

• Serve as the primary contact for RetinaOS-related inquiries and resolutions.
• Diagnose, troubleshoot, and educate customers on RetinaOS features and workflows.
• Manage support cases from intake through resolution with thorough documentation.

Skills

Technical support

Customer-facing software

Verbal & written communication

Problem solving

Customer-centric mindset

Organization & multi-tasking

Cross-functional collaboration

Accountability & ownership

Education

Degree or equivalent

Tools

Ticketing systems

EMR/EHR familiarity

RetinaOS knowledge

Job description

McKesson Corporation is seeking a Technical Service Specialist to serve as the primary contact for RetinaOS‑related inquiries. You will troubleshoot issues, educate users on platform features, and guide customers through workflows to maximize value.

This role emphasizes customer satisfaction and timely resolution within a fast-paced healthcare technology environment. Responsibilities include handling support cases end-to-end, collaborating with internal teams and external partners, and