Remote Customer Care Specialist

McKesson; Mason (OH); Hybrid; USD 21,000 - 34,000; Full time

Job summary

McKesson is seeking a Customer Care Representative to support its 3PL operations, handling inbound calls, emails, and Salesforce cases while ensuring accurate order management and timely issue resolution. You will coordinate with internal teams to maintain high levels of client satisfaction and process returns according to policy.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment, with opportunities to grow within a Fortune 10

Qualifications

• Typically requires 1+ years of relevant experience.
• Strong written communication and basic math skills.
• Proficiency with Microsoft Excel and Outlook.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Serve as primary contact handling inbound calls, emails, and Salesforce cases.
• Process customer orders including entry, tracking, and returns.
• Resolve customer issues within SLAs and coordinate with internal teams.
• Collaborate with Finance, Master Data, Collections to meet client needs.
• Escalate complex inquiries and participate in team meetings.

Skills

Interpersonal

Urgency

Data entry

Empathy

Collaboration

Multi-system

MS Excel

MS Outlook

Windows

Client service

Communication

Team player

Decision making

Education

High school diploma

Associate/Bachelor degree preferred

Tools

Salesforce

SAP

Job description

McKesson is seeking a Customer Care Representative to support its 3PL operations, handling inbound calls, emails, and Salesforce cases while ensuring accurate order management and timely issue resolution. You will coordinate with internal teams to maintain high levels of client satisfaction and process returns according to policy.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment, with opportunities to grow within a Fortune 10