Retention Specialist (Student Support Services)

Sul Ross State University; Alpine (TX); On-site; USD 33,372 - 40,788; Full time

Job summary

Sul Ross State University in Alpine is seeking a Retention Specialist for Student Support Services. The successful candidate will advise prospective and returning students, support academic departments with retention planning, and coordinate outreach activities. Key qualifications include a Bachelor’s degree and effective communication skills, with a strong emphasis on detail. This role offers competitive compensation, aimed at improving student retention and academic success.

Qualifications

• Bachelor's degree or a combination of education and experience is required.
• Familiarity with higher education processes is preferred.
• Exceptional attention to detail is essential.
• Ability to effectively utilize computer applications and learn new software.
• Experience working with diverse populations, college students, and faculty is advantageous.

Responsibilities

• Advise current students about degree completion concerns.
• Maintain and update student files in Banner.
• Assist with retention outreach events and presentations.
• Refer students with academic discrepancies to appropriate officials.

Skills

Attention to detail

Communication skills

Familiarity with higher education

Computer applications proficiency

Education

Bachelor’s Degree or equivalent experience

Job description

Retention Specialist (Student Support Services)

The Retention Specialist/Advisor will advise prospective, new, and returning students; assist academic departments with student retention planning and the implementation of university policies; provide information on retention services and academic requirements; and coordinate outreach and professional development activities.

Responsibilities

• Advise current students about concerns/issues that may impact completion of academic degree requirements.
• Maintain and update student files in Banner and related tools.
• Facilitate updates and changes as necessary.
• Assist with retention outreach events and presentations.
• Refer students with academic discrepancies to appropriate officials.
• Coordinate communications regarding retention-related activities, community resources, and career readiness resources.
• Assist with returning students.
• Maintain monthly appointments with the Director of Student Services.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s Degree; or a combination of education and experience.
• Familiarity with higher education processes.
• Exceptional attention to detail.
• Ability to effectively utilize computer applications and learn new software; experience working with diverse populations, college students, and faculty.
• Excellent oral and written communication skills.
• Well‑spoken and sensitive to the boundaries of the job description.

Preferred

• Experience in student retention or advising.
• Experience working with the Culture of Care grant and related programs.
• Knowledge of student services advising and career readiness resources.

Employment Details

Job Title: Retention Specialist (Student Support Services)

Location: Alpine

Salary: $37,080

EEO Statement

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job‑related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry.