Retention Specialist — Build Loyalty & Solve Problems (Day Shift)

Moxie Pest Control; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental and vision insurance

Paid time off

Parental leave

Referral program

Job summary

Moxie Pest Control is hiring a Customer Retention Specialist for an in-person, day-shift role at the Priest & Broadway location in Phoenix, AZ. The position offers $21/hour base plus monthly commission and a $750 sign-on bonus, with full benefits and paid training.

The role focuses on talking with customers considering cancellations, identifying retention opportunities, and delivering solutions that retain customers and improve their experience.

Qualifications

• Customer retention role focusing on preventing cancellations and preserving relationships.
• Strong communication and active listening to understand customer needs.
• Ability to propose solutions that add value to both customer and company.

Responsibilities

• Speak with customers considering canceling to understand needs.
• Identify opportunities to retain accounts and propose solutions.
• Build relationships to promote long-term loyalty.
• Process service agreements, updates, payments, and re-engagement opportunities.
• Aim to meet clear retention and performance goals.

Skills

Communication skills

Empathy

Problem-solving

Retention strategy

Tools

CRM software

Job description

Moxie Pest Control is hiring a Customer Retention Specialist for an in-person, day-shift role at the Priest & Broadway location in Phoenix, AZ. The position offers $21/hour base plus monthly commission and a $750 sign-on bonus, with full benefits and paid training.

The role focuses on talking with customers considering cancellations, identifying retention opportunities, and delivering solutions that retain customers and improve their experience.