Customer Retention Specialist

Moxie Pest Control; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental and vision insurance

Paid time off

Parental leave

Referral program

Job summary

Moxie Pest Control is hiring a Customer Retention Specialist for an in-person, day-shift role at the Priest & Broadway location in Phoenix, AZ. The position offers $21/hour base plus monthly commission and a $750 sign-on bonus, with full benefits and paid training.

The role focuses on talking with customers considering cancellations, identifying retention opportunities, and delivering solutions that retain customers and improve their experience.

Qualifications

• Customer retention role focusing on preventing cancellations and preserving relationships.
• Strong communication and active listening to understand customer needs.
• Ability to propose solutions that add value to both customer and company.

Responsibilities

• Speak with customers considering canceling to understand needs.
• Identify opportunities to retain accounts and propose solutions.
• Build relationships to promote long-term loyalty.
• Process service agreements, updates, payments, and re-engagement opportunities.
• Aim to meet clear retention and performance goals.

Skills

Communication skills

Empathy

Problem-solving

Retention strategy

Tools

CRM software

Job description

Description

Moxie Pest Control | Full-Time | Day Shift | In-Person (Priest & Broadway)

$21/hour base + $400–$1,000+/month commission | Full Benefits | Paid Training

$750 Sign-On Bonus

Build Relationships. Solve Problems. Retain Customers.

Moxie Pest Control is hiring Customer Retention Specialists to help customers who are considering canceling their service find the right reason to stay.

This is a true customer retention role. You’ll talk with customers who are considering leaving, understand what’s driving their decision, and use your communication and problem-solving skills to find solutions that work for them.

When a customer is thinking about canceling, you’re the person who gets the opportunity to change their experience.

You’ll listen to what they need, uncover opportunities to improve their experience, and find a solution that gives them a reason to continue with Moxie.

Your goal is simple: understand the customer, find the right solution, and retain the relationship.

This role is a great fit for someone who enjoys relationship-building, problem-solving, communication, and measurable results.

What You’ll Do

• Speak with customers who are considering canceling their Moxie service
• Understand their needs and identify opportunities to retain their account
• Create solutions that provide value for the customer and Moxie
• Build relationships that encourage long-term customer loyalty
• Handle service agreements, account updates, payments, and re-engagement opportunities
• Work toward clear retention and performance goals

What You’ll Earn

$20–$21/hour base pay, depending on experience, plus performance-based monthly commission.

Our team has averaged $400–$1,000+/month in commission across recent quarters, with top performers earning $1,500–$1,700/month.

Most full-time Customer Retention Specialists earn $50,000–$58,000 in their first year, with strong performers earning more.

Why People Choose Moxie

You’ll have the opportunity to make an impact while working alongside a team that values reliability, effort, communication, and a positive attitude.

• Paid training from day one
• Stable, full-time daytime schedule
• Full benefits
• Opportunities to grow within the company
• Team celebrations, incentives, and a fun office culture
• Leadership that recognizes effort and results

You’ll Thrive in Retention If You...

• Enjoy connecting with people and building relationships
• Naturally look for solutions and opportunities
• Communicate with confidence, warmth, and professionalism
• Enjoy working toward clear goals and measurable results
• Take pride in being dependable and consistent
• Enjoy being part of a collaborative team

Schedule

Monday–Friday | Day Shift
Rotating Saturdays with a weekday off

Benefits

• 401(k)
• Health insurance
• Dental and vision insurance
• Paid time off
• Parental leave
• Referral program

Ready to Make an Impact in Customer Retention?

If you’re personable, dependable, and enjoy finding solutions that help customers stay, we’d love to meet you.

Join Moxie as a Customer Retention Specialist and build relationships that last.

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.