Retention Specialist

Help at Home; New York (NY); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and…

401(k) retirement plan

Paid time off and holidays

Employee assistance programs and…

Flexible options to support a balanced

Job summary

Help At Home, the nation’s leading home care provider, seeks an On‑Site Bilingual Spanish or Creole Speaking Retention Specialist in Brooklyn, NY. Manage a full schedule of calls with existing clients to ensure continued services and address Medicaid eligibility issues, while maintaining accurate patient records in Salesforce.

Qualifications include a high school diploma, bilingual Spanish or Creole preferred, and comfort with Microsoft Office and Excel.

Qualifications

• Education: High school diploma or equivalent.
• Language: Bilingual in Spanish or Creole preferred.
• Tech‑Savvy: Comfort with Microsoft Office, especially Excel.
• Communication: Strong verbal skills, listening, advising, and consulting.
• Organized & Driven: Time management and ability to work independently or with a team.
• Experience: Prior home health care experience; knowledge of HHA Exchange is a plus.

Responsibilities

• Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
• Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
• Process Management: Stay organized and ensure all processes are followed to retain patient services.
• Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
• Patient Relations: Work with diverse patients across New York State, providing top‑notch customer service.

Skills

Verbal communication

Time management

Customer service

Office software

Education

High school diploma

Tools

Microsoft Office

Excel

Salesforce

HHA Exchange

Job description

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Retention Specialist who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On‑Site Bilingual Spanish or Creole Speaking Retention Specialist! We offer weekly pay between $23.00-$24.00 an hour! Office hours Monday -Friday 8:30am-5:00pm or 9am-5:30pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Our Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

What You’ll Do:

• Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
• Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
• Process Management: Stay organized and ensure all processes are followed to retain patient services.
• Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
• Patient Relations: Work with diverse patients across New York State, providing top-notch customer service.

Qualifications

What You’ll Bring:

• Education: High school diploma or equivalent (required).
• Language Skills: Bilingual in Spanish or Creole (preferred).
• Tech‑Savvy: Comfort with Microsoft Office, especially Excel.
• Communication: Strong verbal skills, including listening, advising, and consulting.
• Organized & Driven: Ability to manage time effectively and work independently or as part of a team.
• Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $23.00 - USD $24.00 /Hr.