Retention & Sales Specialist — Customer Experience

Ibex Limited; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Ibex Limited is seeking a Sales & Retention Representative to support both new and existing customers, blending customer service with sales to help customers while earning rewards for performance.

You’ll thrive on enthusiasm, resilience, and a can‑do attitude. We value potential as much as experience and provide training and support to help you succeed in a fast‑paced, team‑oriented environment.

Qualifications

• Strong communication and active listening skills.
• Confidence in sales and service scenarios.
• Ability to work independently and make sound decisions.
• High energy and a professional demeanor.

Responsibilities

• Promoting and selling products and services with confidence.
• Identifying customer needs and recommending the best solutions.
• Handling service and account changes with accuracy and professionalism.
• Completing save/service orders and negotiating when needed.
• Resolving billing inquiries and adjustments.
• Delivering an outstanding customer experience every step of the way.

Skills

Communication

Active Listening

Sales

Independent

Attendance

Data Entry

Teamwork

Shift Flexibility

Detail Oriented

Education

High School Diploma or Equivalent

Job description

Ibex Limited is seeking a Sales & Retention Representative to support both new and existing customers, blending customer service with sales to help customers while earning rewards for performance.

You’ll thrive on enthusiasm, resilience, and a can‑do attitude. We value potential as much as experience and provide training and support to help you succeed in a fast‑paced, team‑oriented environment.