Retention & Growth Specialist — Inside Sales

Gateway-Fiber; O’Fallon (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Gateway Fiber is seeking an Inside Sales & Retention Specialist to serve as a frontline representative, engaging with customers at critical moments in their service lifecycle. You will prevent churn, drive new subscriptions, and reconnect former customers through transparent, value-driven conversations.

Collaboration with support and operations is essential to improve service and customer trust. The role emphasizes problem-solving, empathy, and a consultative approach to identify needs,

Qualifications

• Strong interpersonal skills and customer empathy.

Responsibilities

• Prevent churn by engaging at-risk customers and addressing concerns.

Skills

Customer service

Outbound sales

Communication

CRM experience

Active listening

Empathy

Problem solving

Retention strategies

Tools

CRM software

Job description

Gateway Fiber is seeking an Inside Sales & Retention Specialist to serve as a frontline representative, engaging with customers at critical moments in their service lifecycle. You will prevent churn, drive new subscriptions, and reconnect former customers through transparent, value-driven conversations.

Collaboration with support and operations is essential to improve service and customer trust. The role emphasizes problem-solving, empathy, and a consultative approach to identify needs,