Retention Revenue Leader — Data-Driven Sales Coach

Legacy Capital Services; Phoenix (AZ); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Bonuses

Health coverage

Paid Time Off

Life insurance

Growth opportunities

Résumé du poste

Legacy Capital Services is seeking a Sales Manager to lead a high-performance retention team focused on renewals and upsell opportunities. You will own retention revenue targets, coach through diagnostics, and drive a data-driven sales culture across retention leads and specialists.

You will collaborate with Sales, Client Care, and Product teams, translate churn signals into proactive campaigns, and maintain compliant, revenue-protective operations while delivering measurable results.

Qualifications

• Minimum associate's degree required; bachelor's or beyond preferred.
• Five+ years of management experience in a sales, tele-sales, or revenue-focused retention environment.
• Demonstrated track record of meeting or exceeding revenue targets and leading teams to quota attainment.
• Strong command of sales methodology, objection handling, and consultative closing techniques.
• Data-driven mindset with ability to translate analytics into actionable sales strategy.
• Exceptional verbal and written communication skills; a persuasive communicator and coach.
• Advanced conflict resolution skills with the ability to de-escalate and redirect toward a sales outcome.
• Proficiency in CRM platforms, contact center technology, and MS Office365.
• Highly reliable with strong attendance and a results-oriented work ethic.

Responsabilités

• Own retention revenue targets; meet/exceed KPIs for save rate, revenue recovered, and upsell.
• Lead the team to treat every client interaction as a consultative sales conversation—uncover needs and close saves.
• Identify upsell and cross-sell opportunities within at-risk clients to grow revenue per account.
• Drive daily pipeline reviews, real-time coaching, and performance dashboards.
• Build and inspire Retention Leads and Specialists focused on closing skills and revenue contribution.
• Deliver weekly performance coaching based on call reviews and metrics.
• Recruit and hire top retention sales talent for the team.
• Partner with Sales, Client Care, and Product teams to align on value messaging and offers.
• Audit activity and strategy adherence to align with revenue goals.

Connaissances

Sales leadership

Coaching

Data analysis

CRM systems

Consultative selling

MS Office365

Formation

Associate's degree

Bachelor's degree preferred

Outils

CRM platforms

Contact center tech

MS Office365

Description du poste

Legacy Capital Services is seeking a Sales Manager to lead a high-performance retention team focused on renewals and upsell opportunities. You will own retention revenue targets, coach through diagnostics, and drive a data-driven sales culture across retention leads and specialists.

You will collaborate with Sales, Client Care, and Product teams, translate churn signals into proactive campaigns, and maintain compliant, revenue-protective operations while delivering measurable results.