Retention Revenue Growth Manager

Tort Intake Professionals LLC; Phoenix (AZ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

70k-80k salary

Health coverage

Paid time off

Life insurance

Growth opportunities

Job summary

Tort Intake Professionals LLC in Phoenix, AZ is seeking a Sales Manager to lead a retention-focused revenue team. This role owns retention targets, coaches a team of Retention Leads and Specialists, and converts at-risk conversations into renewals and upsells through data-driven, consultative selling.

You will collaborate with Sales, Client Care, and Product teams, manage performance dashboards, and drive a culture of accountability, coaching, and continuous improvement to protect and grow

Qualifications

• Associate's degree required; bachelor's or beyond preferred.
• 5+ years of management experience in sales or revenue-focused retention.
• Proven track record of meeting revenue targets and leading teams to quota attainment.
• Strong command of sales methodology, objection handling, and consultative closing.
• Data-driven mindset with ability to translate analytics into strategy.
• Exceptional verbal and written communication; persuasive coach.

Responsibilities

• Own retention revenue targets and meet KPIs for save rate and revenue recovered.
• Lead team to treat client interactions as consultative sales conversations and close saves.
• Identify upsell/cross-sell opportunities within at-risk clients to grow revenue per account.
• Provide weekly performance coaching based on call reviews and metrics.
• Partner with Sales, Client Care and Product to align on messaging and retention offers.
• Ensure compliance and administer escalated client interactions with focus on revenue protection.

Skills

Sales leadership

Data-driven

Coaching

CRM proficiency

Objection handling

Communication

Education

Associate's degree

Bachelor's degree preferred

Tools

CRM platforms

MS Office365

Contact center tech

Job description

Tort Intake Professionals LLC in Phoenix, AZ is seeking a Sales Manager to lead a retention-focused revenue team. This role owns retention targets, coaches a team of Retention Leads and Specialists, and converts at-risk conversations into renewals and upsells through data-driven, consultative selling.

You will collaborate with Sales, Client Care, and Product teams, manage performance dashboards, and drive a culture of accountability, coaching, and continuous improvement to protect and grow