Retention & Renewal Specialist — Real Estate Ads

News Corp; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Rx, dental, vision coverage

401(k) match

13+ paid holidays

Flexible time off

Volunteer time off

Tuition reimbursement

Job summary

Realtor.com, a News Corp brand, seeks a Retention Account Specialist in Scottsdale. You will handle inbound/outbound calls with real estate agents, rebuilding value and resolving retention issues to keep advertisers satisfied.

This entry‑level role offers growth through collaboration with sales and digital teams. You’ll join a team focused on customer success, navigate renewals, discounts, and extensions, and contribute to a high-volume support environment while developing consultative selling

Qualifications

• Bachelor's degree required with relevant experience.
• 2+ years related experience in customer or sales roles.
• 3-5 years professional experience preferred.

Responsibilities

• Inbound and outbound calls to agents daily.
• Rebuild value in Realtor.com solutions for cancel requests.
• Provide timely resolutions and consistent communication.
• Resolve retention issues on agent/broker accounts.
• Meet or exceed retention goals and outbound targets.
• Engage customers with respect and integrity.

Skills

Account management

Negotiation

Customer service

Multi-tasking

Communication

Education

Bachelor's Degree

Tools

Salesforce

Excel

Job description

Realtor.com, a News Corp brand, seeks a Retention Account Specialist in Scottsdale. You will handle inbound/outbound calls with real estate agents, rebuilding value and resolving retention issues to keep advertisers satisfied.

This entry‑level role offers growth through collaboration with sales and digital teams. You’ll join a team focused on customer success, navigate renewals, discounts, and extensions, and contribute to a high-volume support environment while developing consultative selling